The Spa at Baia Beach Club Miami — Local services in Miami Beach

My ordeal at this spa surpassed any expectation of disappointment. The massage, which should have been an escape into tranquility, turned into a grotesque experience. The therapist, in a shocking display of unprofessionalism, removed her shoes, revealing feet emitting an unbearable stench that lingered throughout the entire session, shattering any hope for relaxation. The staff's attire plunged the establishment into a new level of impropriety, with one individual boldly donning see-through leggings, a clear violation of spa decorum. Communication barriers were exacerbated by the cleanliness lady's struggle with English, making an already frustrating experience even more exasperating. What struck me with alarming dread was the unmistakable scent of marijuana permeating the air. The therapist's behavior hinted at a disturbing connection to substances, casting a shadow over the spa's professionalism and leaving me deeply unsettled. The state of hygiene within the spa was nothing short of appalling. Neglect oozed from every corner, with visible mold creating an atmosphere of decay. The towels, intended for comfort, were not only stained but also abrasive against the skin – a far cry from the indulgent luxury one anticipates from a spa. In summary, my venture into this spa was a descent into a realm of horrors. From the repulsive massage to the staff's questionable conduct and the squalid conditions, it was an experience that defied any semblance of decency. I emphatically discourage anyone from subjecting themselves to this abysmal establishment – a place that falls miserably short of the most basic standards one...

While the hotel provided a satisfactory experience with a nice and impeccably clean room, my venture into the spa was an unfortunate departure from the overall positive impression. From the onset, communication became a significant challenge. The massage therapist, despite my preference for English, engaged in a loud and rude conversation in Spanish, disrupting the serene ambiance that a spa should offer. A glaring issue arose when I noticed the massage therapist, regrettably, did not adhere to basic hygiene practices. The omission of a proper handwashing routine before commencing the treatment was disconcerting, especially considering the importance of cleanliness in such an environment. The aromatic aspect, intended to enhance relaxation, became a source of discomfort. The therapist's choice of an oil with an overpowering scent not only proved disruptive but also triggered an allergic reaction, further diminishing the tranquility I had anticipated. The overall cleanliness of the spa facilities fell short of expectations. Unattended corners and overlooked details were indicative of a lack of attention to the necessary standards for creating a genuinely relaxing atmosphere. Even the ambient music, rather than being a subtle backdrop, was played at an unnecessarily high volume, negating any potential calming effect. In summary, the spa experience, characterized by communication challenges, hygiene oversights, and discomfort-inducing choices, starkly contrasted with the hotel's positive aspects. The anticipated haven of well-being turned into an unfortunate symphony...

My husband and I recently visited the Mondrian hotel, hoping for a relaxing getaway. Unfortunately, our experience fell far short of expectations. From the moment we arrived, it was clear that the service was lacking. Despite the pool area being relatively quiet, it took a staggering 40 minutes for someone to even take our order. To make matters worse, the pool itself was uncomfortably cold, hardly the ideal setting for relaxation. We decided to give the spa a try, but it was another disappointment. The waiting area was unkempt, with dirty couches adding to the overall sense of neglect. Both the sauna and steam room took ages to heat up, wasting valuable time that could have been spent enjoying the facilities. The massage I received was equally lackluster, with no attention to technique or customer comfort. The therapist never bothered to ask about pressure preferences or if I was comfortable, resulting in a thoroughly unsatisfying experience. To top it all off, the spa staff were rude and unhelpful, adding insult to injury. The only redeeming aspect of our visit was the pleasant music playing by the pool, but even that couldn't salvage the overall disappointment. I cannot recommend the Mondrian hotel based on our experience. The lack of attention to detail, poor customer service, and subpar amenities make it a destination to avoid. I sincerely hope that management takes this feedback seriously and makes the necessary improvements to ensure a more enjoyable stay for...