Nail House of Brickell — Local services in Miami

I went here a few days ago to get my nails done for my birthday -my friends and family were coming in from out of state and I was extremely excited- so I was in a wonderful mood. I was happy and excited so apparently i was willing to accept more let downs than i should have -big mistake.

First, I had been growing my nails out for a few weeks so I could have long beautiful nails for my birthday without having to get acrylics. I explained to my nail tech that I wanted to keep my nails long and she said okay as if she understood; she did not from how the finished product turned out. My nails were significantly shorter than I had specified I wanted but I was still trying to maintain my good mood so I did not become frustrated with her. I told her several times that the length was good and not to file anymore but she kept going each time.

Secondly, I was given to the only "certified" powder nail tech in the salon, yet my nails have ridges on all of them. My nails are uneven, ribbed from the brush, and not even filled in to the cuticle. The attached pictures at THREE days after the manicure - why do they look 2 weeks grown out already? She applied the first layer of powder only on HALF of my nail. I didn't say anything because I figured this was just her preferred method or something so I waited. She applied the second layer and it still wasn't close to my cuticles. I finally asked is she was going to fill them in fully and she said yes but apparently she didn't understand that either because my nails were never filled in to the cuticle. I walked out with nails that looked like they were ready to be refilled. Again, i tried to control my frustration because i am not one to be rude when someone is helping me and she did spend over an hour on them so i was thankful for her time.

Thirdly, I told her I wanted rounded nails and she made them square. Not a huge deal but I don't want to have to correct my nails after paying to get them done.

After my appointment was done, i paid, tipped 20% as i always do, said thank you, and went back to work. For the first day i tried to convince myself that i liked the nails and it wasn't going to ruin my birthday. However, by the 2nd day, my friends and coworkers were already making comments on how poor they looked. I was getting upset because i didn't really like them initially either, regardless of my friends and coworkers opinions so i figured i'd reach out to the salon and see if they would be willing to help me. HUGE MISTAKE. I called the salon and they declined my call. I assumed it was a mistake so i called again. They declined the call again. I called another 4 times because i was growing angry and they declined it ANOTHER 4 TIMES. I'm not stupid, i know what the call sounds like when it is declined. It rang once then went to voicemail. The next time it rang 3 times then went to voicemail. The third time it range twice and then went to voicemail. This kept happening so i sent a text to the number explaining i was unhappy with my nails. No answer. I send another text 20 minutes later saying that i will be coming in at the end of my shift and then i received a call from them. I explained the situation and the employee proceeded to ask me if the nails were damaged or had fallen off. I explained that i had had them on for 2 days so they were fine besides the ridges and unevenness and she responded with "If they're fine then we can't help you". I explained the situation in further detail and then the employee said she'd call back after speaking to her manager. She called back after about 15 minutes and said that BECAUSE I GAVE A GENEROUS TIP i must have liked the nails.... are you kidding. "You even gave a 20% tip so you must have liked them". Am i not supposed to tip well and be thankful for the nail techs time even if she did mess up my nails???? Long story short, they ruined my nails, refused to help me because of my tip percentage, and then told me if i wanted to get them fixed i would have to pay full price. This place is not worth it. I will be informing everyone about...

I don't even know where to begin. I live very close to this salon, so I used to frequent it often due to it's convenience. Every time, I had nail tech Rosario do my nails.

After realizing how pricey it was and not only that, the lack of customer service I always received, (never being greeted, never even offered a bottle of water) I decided to look elsewhere. Months later, I needed to get my hands done due to an event and I decided to give this place a try again - asked for Rosario. As soon as I arrived, the owner was sitting there and never once greeted me. It seems to be the norm. The energy of this place is quite negative. Needless to say I sat down with the best attitude only to receive the biggest attitude from Rosario - never once did she speak to me and treated me quite rude. I've been doing my nails for a while and I know what I like and what works for me, so I believe the fact that I redirected her to shape my nails differently, meant to her that I was being difficult, lol. I was due to do my nails again and honestly they lasted a while so I booked another appointment with Rosario. As soon as I arrived this morning, Rosario came to the front and blatantly and in front of other customers, said she was "not" doing my nails and refused to give me a service. When I asked her why, she said "because I don't want to". When I asked the receptionist what this was about, she said "well Rosario thought you were difficult and she can't do your nails". I guess offering a positive experience is a lot to ask for from incapable people. Never in my life have I had this happen to me, this is absolutely inappropriate, rude, unprofessional and lacked respect. I really do hope that you consider this before ever booking with her.

This being said I will end this on a good note - Fifi "Estefania" took over and did an amazing job. Her warm attitude and customer service really made a difference and made me wonder why I ever booked with Rosario at all. Thank you Estefania, you were awesome!

After this negative experience, I will prefer to drive 30 minutes to another location than ever stepping foot in here again.

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This is a beautiful salon and while the techs do not speak much English, they are super friendly and accommodating. My boyfriend and I came here for pedicures and were both pleased. The reason I am docking two stars is because of the receptionist. Upon arrival I said we wanted two pedicures. I then held up my hand and said I recently got my nails done but didn’t like the color so I wanted a polish change on my hands. She said it’s $10. I said cool and asked if I could try colors out in my hand. She said that was fine. I get in the pedicure chair and tell the tech I’m also getting a polish change on my hands and it turns into a whole ordeal. They call the receptionist over and she proceeds to straight lie in my face. First she said she thought I was talking about a polish change on my toes and that they don’t have time to Change the color on my hands. Flabbergasted, I ask how she could possibly say that when I held up my hands and specifically said I don’t like the color and could I get a polish change. She then changes her story and says “yeah but I never said yes or no” ... excuse me?! Not only did you say yes, you also gave me a price and watched me test out swatches on my nails. If I hadn’t tried on colors on my current polish, I would have been annoyed but ultimately would have let it go. But you encouraged me to try out colors so now you’re lying to my face when damage has already been done. I was not going to let that slide. After going back and forth a nail tech volunteered to change the polish on my hand and did a great job. My guess is it was 7:30 and they close at 8. The nail techs were looking at her crazy for telling me it was cool to change my hand color so she chose to lie to my face. This place is great but the receptionist left a VERY bad taste...