Better Days — Restaurant in Miami

I became a customer when I worked at Mike’s at Venetia and the staff introduced me to this place (can’t recall the year, but it’s been awhile). Then I started working at the American Airlines Arena as a bartender, and I have brought since, a lot of my coworkers here (before it was FTX or Kaseya Arena). I’ve met Will, the owner, an absolute lovely person, but tonight, I came in, and a bartender I’ve never seen asked for my order, I asked for a beer, and I said I was in the biz. I didn’t have a pay stub nor a schedule handy, because the majority of them know me. He could have denied me, if he saw fit. But instead, he decided to toy with me.

He charged me for the drink, walked away to do something else, and didn’t serve it to me. Two guys came in afterwards, next to me (all the while I’m still waiting for the beer I paid for), for whom he made the drinks for immediately. When I asked “Where is my drink?” (Confused) - He said with a sarcastic tone (as mocking me) “I don’t know, did you order a drink?”, although he himself took my order. I stood there like an idiot not even knowing how to react. I went outside and asked the door man (Blake) who the manager was, he offered to call him, well, the manager was the same guy who just had treated me that way. A black haired man in his late 20s early 30s with a goatee. He made me wait and then came outside to yell at me angry, and tell me I was “disrupting service”, by “pulling him away from the bar”, all the while, and I quote “your drink was IN FRONT OF YOUR FACE the whole time” (one, gaslighting, two, choice of tone and words). Wow!!! What kind of place allows their staff to speak to customers that way? And what kind of place promotes to management someone who speaks to people like this? I have never in my life been disrespected like this. Especially for absolutely no reason at all. Then he came outside to make a grand show - and to make a point- and poured the beer in front of me, on the side walk, in a plastic cup. I could never treat my own customers with such attitude and disrespect. I, of course, left the beer there. I am not going to be treated like a dog and pay for it on top of that. Like wow!!! I will dispute the charge with my bank, and although I live 2 blocks away, I’m never coming back. It’s been my hangout for years, but this is not how you...

In response to David Irvine's review I too had a negative experience with Stuart. I have been a regular customer for at least a year and a half and have never had a single complaint but I am writing this now because i too wanted to shed some light on my experience with Stuart.

Sometime ago around the end of last Heat season I went to better days after the game and had one draft beer. Stuart served me the beer and took my 50 dollar bill and proceeded to check it up against the light and gave me what felt to be the correct change. I gave him a dollar or two for tip from some bills that I already had in my pocket but didn't check the rest of the bills that were given to me. That's why I never said anything because it was my fault for having trusted Stuart to give me the correct change when I have been coming there for at least a year and a half. I played a game of pool and went home. The next morning I realized I had been given 13 dollars instead of the 43 that I should've received. I tried calling every hour that day to get someone on the line but there was no answer or answering machine to leave a voicemail. I went back that night and he wasn't working and I didn't want to accuse him of stealing to his coworkers behind his back but after I read David Irvine'a review I thought that Better Days as the cherished brickell establishment that is has become, should be aware of my experience and the experience of others with this thief and whatever else he has...

!WOMEN! Yesterday my friend turned 21 and we spent some of the night here. I was watching her the whole time. Security came up to us in the line for the bathroom saying she was being kicked out for throwing up at the bar. I understand places can enforce any rules they would like and that’s not an issue, but it was strange because l never witnessed her throw up, and definitely not at the bar! I mean, I’m pretty sure it would obvious if she threw up at the bar?

I asked a few of the security guards if they could explain to me if I had missed something, if something did happen, and no one could answer. Again, there’s plenty of other places in Brickell, it’s not an issue, but it was unsettling having the security telling us as two young women alone that we needed to come with them regarding something that we were 100% sure didn’t happen.

I accept the possibility that maybe something happened when I wasn’t looking, so clarification would be great, but I wish someone could have communicated with us better. It’s an uncomfortable situation being surrounded by men telling us she did something she swears she didn’t do and I definitely didn’t witness. She was also talking to a man who I think would have walked away if she actually was throwing up at the bar lol. Regardless, I felt bad it was her birthday and she was treated that way. I am just glad that I was controlling my intake, but advocating for yourself as a woman, especially after drinks,...