U.S. Bank Branch — Local services in Milwaukee

Worst banking experience ever. KIM JANKOWSKI is VILE, HEARTLESS, and INCAPABLE of doing her job. Long story long, we were told by Erik we had to be in by 6pm to open an account, we arrived at 5:15, and the little weasel was walking out the door and telling us to "talk to his assistant" and they would help us out. We had a fairly large inheritance check that we needed something done with in order to pay bills that day and Erik assured us that something could be done, even if the funds wouldn't be available until the following day, which we could've worked with. However, upon talking to his assistant, which was actually branch manager Kim Jankowski, she told us there was nothing that could be done to open an account at this time even though Erik had told us if we were there by 6 we could open the account. Not only that, but Kim succeeded in making my wife cry, all while laughing in our faces about our situation. She was the most unprofessional and abhorrent "customer service" that I have ever personally received or witnessed. Over and over all she did was make us feel bad for needing money that day, and offered no help or no solutions at all, just literally laughing at us while my wife was breaking down in tears. You would think a $120,000 check would be enough for her to try to want to help, but instead of helping she laughed us out of the building, all while ensuring us it was all our fault for not being there on time even though we had 45 minutes until the branch closed, and after her employee had told us we would be able to open the account if we made it there before 6pm. She was just lazy and didn't want to do work before closing, which is not very managerial in my eyes. She even went as far as telling us there was no way to accomplish opening an account or receiving any money from our large check, not even the piddly $200 that we needed that night. We ended up rushing over to the branch at the Meijer store, where not only were we helped, but all of our funds were immediately available within 20 minutes, after Kim degraded my wife over and over telling us it was impossible to accomplish that. It was only impossible for her, because the guys in the grocery store branch had no problem doing it with less time than she had available. We thought the biggest building in Milwaukee was where US Bank would put their stellar employees, and we were dead wrong. DO NOT USE THIS BRANCH, THE CUSTOMER SERVICE IS THE WORST. Kim literally was happy to make my wife cry in a time where we were struggling and this check was our lifeline to survival, over and over degrading us by telling us it was our fault the account was in bad standing because we were $60 overdrafted the last time we banked with US Bank, and telling us a simple task was impossible all because she is extremely lazy and evil. Erik is a liar and Kim is an awful person at heart, and I don't use that loosely, but it wasn't hard to tell from a 10 minute interaction with her. If US Bank cares about providing customer service then Kim Jankowski should be fired on the spot. Who laughs at someone that's struggling and smiles about it? Someone evil does, and that someone evil is Kim Jankowski. She told us what we wanted was, in her words, IMPOSSIBLE, especially with only 45 minutes left in the time they were open. That's 10% of their daily open time, so they're apparently fine with turning down 10% of their daily business, all while laughing about it. US Bank itself is a great place to bank, however this particular branch was only able to provide the worst customer service I've seen in my 30 years of living. Do not waste your time at this branch, and go to a different branch where you will feel valued and not belittled...

Stay as far away from this bank as you can! My experience with one of their trust department employees, Ms. LaLuzerne has been taxing and unprofessional. She sent me an email addressing me by the incorrect name and according to her, she had documents sent to an incorrect address. These are just two of various complaints that I addressed with the bank's executives concerning Ms. LaLuzerne's poor customer service, yet somehow the bank considers all of her communications to be professional, according to the response that I received. So addressing customers by the incorrect name and sending documents to the incorrect address is considered to be professional by this bank! If you have any amount of money that you need to put in a trust account or any other account, I highly recommend that you stay away from this bank and take your money somewhere else! I intend to advise family members and friends with accounts at this bank to close their accounts and take their money somewhere else, as well.

Do not fall for the feigned response of concern from USBank below. As I indicated, I addressed my concerns with the executives of USBank, to be more specific:

Andy Cecere, Chairman, President and CEO Teri Charest, Vice President, Public Affairs and Communications Tim Welsh, Vice Chairman, Consumer and Business Banking

To be clear, the response I received was as a result of my complaint to these 3 executives. So the response below is only for...

I went in to make a simple request from a personal banker. I needed to add my power of attorney for finances to my mothers account. I expected it to take 15-20 minutes so I went on my lunch hour. It took this banker (and three others!!) over 1 hour to make this happen. She was very polite and professional but seriously....one hour?? Then, when my debit card for my Mothers account arrived I went to activate it and for some reason they could not explain the debit card was closed and they had to order me a new one. Horrible experience so far. I'll wait for my debit card to arrive and hope that it works the second time around. Such simple transactions turned into a...