Steinbeck Jewelers & Tamara G — Local services in Monterey

if I could give zero or negative stars I would. this is long but i think it is important for future customers to know. my husband and I were in Monterey for my birthday at the end of October, 2018 and we stumbled across this store. we don't look at jewelry very often and I was excited when my husband said "let's go in." we were greeted by the cutest girl and she was very attentive. I immediately found a baguette eternity ring that I fell in love with and my husband said "let's get it." I looked around a little more and came across a beautiful tennis bracelet. i was very excited when we ended up purchasing both. i wore them out of the store and them we left Monterey and headed to SF for the rest of our weekend. later that evening when we were at dinner i noticed that one of the stones in the bracelet was missing. i was HEARTBROKEN. the next morning we cancelled our other plans and returned to Monterey to ask about returning or exchanging the bracelet. i understand that Steinbeck's has a No Returns Policy but i hoped that they would make an exception considering i had owned it for less than 24 hours. when we arrived at the store we were greeted by DeAnn and she couldn't have been more rude and unaccommodating. she inferred that i had somehow misused the bracelet and it was my fault that the stone fell out. she refused to replace or let me exchange the bracelet. she said that she would show it to their jeweler for repair but couldn't guarantee that i wouldn't be charged for the repair until he looked at it. she then proceeded to tell me that the bracelet was very delicate and that the same issue could happen again and that i would be responsible for any further issues. my reply was "why would they sell something that they knew would have problems and why wasn't i warned about this?" IF I HAD BEEN INFORMED ABOUT THIS I WOULD HAVE NEVER PURCHASED IT!!! i left the bracelet and was told i would be called about if i would be responsible for the repair. long story long, i received the bracelet in the mail about a 3 weeks later. no note. no explanation. not even in a box. just the repaired bracelet in an envelope

fast forward a few weeks later to thanksgiving. i had not worn the bracelet because i was worried about what DeAnn had said about it breaking again but i wanted to wear it for the holiday. as i was putting it on IT BROKE!!!!!!!!! so here i am with a bracelet that i tried to wear twice and it broke twice. i contacted them again about a possible store credit. because i live 2 hours away from Monterey i mailed the bracelet to the store. two weeks later i received the bracelet back from them in the mail. no note, no communication of any kind, just the bracelet!!! i have never encountered such rude treatment in my life!!! in the mean time i contacted my credit card to inform them of...

This was quite possibly my best jewelry store experience I’ve ever had. My fiancée has been looking for earrings for our upcoming wedding for months with no luck. There were a few pairs in Steinbeck’s that had promise. The woman helping us (didn’t get her name but assume it is DeAnn that others have mentioned) was so attentive and helpful, allowing my fiancée to try on all of them. She even asked to see the dress and shoes so that she could give a more informed opinion of which earrings she thought would work best. In the end, DeAnn actually pointed us towards the less expensive earrings, which tells me that she is genuinely trying to help and not just trying to get customers to spend as much as possible.

Overall, the whole interaction was absolutely wonderful and I would recommend this store to anyone looking for jewelry. In addition to higher end pieces, they do stock a wide variety of silver + non-precious gemstones that are very affordable . . . which is actually what my fiancée was...

My wife and I went to monterey for a vacation. We stopped in Steinbecks and my wife found a set of earrings that didn't hurt her ears. They were not super expensive , 80 dollars. When we got home we received either an e mail or card thanking us for shopping there. Thats cool. Very nice. fast forward to this christmas. My wife lost the earrings. We looked every where. She liked them so much she brought it up every day. I said hey maybe the note they sent us means they kept track of what you bought. Long story but sure thing . we called they knew our purchase and we have another set coming in the mail. thanks Steinbecks Mike and...