2nd STREET Lower East Side — Local services in New York

I am legitimately making this review in front of the store as I just left because the young guy named Patrick at reception was extremely disrespectful and lackluster towards me. I called prior to and mentioned it will be my first time and no one mentioned to me how the process works. I came in person and dude handling my clothes looked like he didn’t even want to bother with me, his attitude is nasty, and he never acknowledged me. He just took my items, and said it’ll take 45 minutes for me to get appraised. I mentioned this is my first time here and he looked pained to explain how the process works. Legit ignored me when I asked a questioned, and then I had to assertively demand action to my request. I just don’t like doing business where I don’t feel valued or treated with common courtesy or respect. I asked for my items back after some thought. He is probably having a bad day so I’m not taking it personal but it did upset me. My face is hot. I told the security guard, an employee, and the manager about this. It seemed the security guard and employee cared more than the manager which is likely why Patrick is like that. They look alike so they’re probably related. That kid doesn’t need a customer facing job if he is going to be acting like that. He needs to work at a library or BOH restaurant where he doesn’t need to interact with...

If you’ve been in one of these stores to buy or sell, and felt like you were being scammed, you would be correct. As someone who works in the fashion industry, knows the resale market well and has dealt with two of their locations, let me break down how these people make money by scamming you: If you’re buying, they use a security guard at entrance to intimidate, to make you believe you’re in a high end boutique. In reality, much of their inventory is dirty, worn etc while still having a super high price tag. ….which is funny, cause if you’re selling they will tell you they need to price things reasonably (lies) which is why they can only offer you pennies for your brand new high-designer current style item never worn with tags still on it. The truth is they will be making a huge profit off your lovely item, while sending you away with next to nothing like a dummy. (And this is for brand new tagged items. I can’t even imagine what they would offer for used items!) Here’s the best part: when you call them out and tell them that what they’re offering is straight theft, they turn the tables and gaslight you and accuse you of wtv comes to their head. (Of course they do) This place is amateur messy scamville. Do not bother! Go to an actual reputable business like The Real Real, Grailed,...

Store has some interesting items. However customer service is giving "elite model agency" that is glad to tell you that you're too fat&old to work with them. Came here with 3 bags of clothes (during horrible weather!) and only wasted 2 hours of my time - right away employee racially profiled me (probably bc accent) and told me that it's only US passport that is valid id, not my passport and that they only accept 2bags of clothes max. Had to call manager to figure out that it's wrong(!). Submitted my stuff and was told to come back in an hour. Came back only to figure out hey never checked my items! And could not even estimate how much longer it'll take. Had to bring everything back home. Never happened to me at beacon's closet or crossroads - they check and estimate $ of items at counter. Don't waste your time there if you're selling - just go...