Angel Nail Spa — Local services in New York

I used to like this place and have referred friends and family here. The owner is always so nice, but I haven’t seen her there the last few times I’ve gone, and I can’t go often because I don’t have babysitting-so it’s been a long time since I’ve seen her.

I got a regular pedi, gel mani last week and the gel polish was supposed to match the regular polish-OPI #100. The pedi was good, purple/magenta color, but the gel mani was not. The technician took forever and the polish was defective-it was a pale pink color after 3 coats. She even called over another technician to look at it, although they were speaking in another language so I don’t know what they said. She asked if I wanted another coat, but I was already late for my babysitter so I had to go.

The color was pink, but as the days went on, it morphed into a pink ring around the outside and no color in the middle. It’s the weirdest thing and definitely defective.

I went back to have it fixed in the evening yesterday. I started to show my nails to the tech closest to the door and she started yelling at me before I could even finish-“why do you come now? It’s busy now!” And I said “because now is when I have babysitting” and she continued yelling at me so I left. I’m not going back. I’ve been a loyal customer of theirs for over 9 years but I’m done with that place.I’ve also had issues trying to use my “punchy card” discount when I’ve gotten 10 punches or tried to combine cards. But I liked the owner and generally had ok experiences there. But I don’t see the owner anymore, and some of the staff need lessons in customer service to say the least. I’m...

Today I went to get my mani and pedi. I was welcomed by everyone. But as I was doing my pedicure in the nail salon. My nail on my toe chipped off. Fine, the lady doing my toes had no idea what she was doing. So they had to call someone else over to do them. My toes was painted with nail polish so cheap she had to coat them three times. My toes were not properly cleaned and prepped like how I am use to. Anyways moving along to getting my nails done. As I was getting my nails. I saw my nail tech tip my nails into powder instead of dipped the brush and painting. All is well because nails actually came out decent. So I’m ready to pay for my nail and toes. I am on a very important call. So I pulled out all my cash ready to pay for everything. I saw this lady change the price right in front of me. Keep mind ladies i asked for a short French tip and white toes. Of course both had gel. In addition, I need a fake nail on my toe. This lady proceed to charge my $130. I am not sure how that’s possible considering they $85 for both gel mani and pedis written on their board. She proceeded screamed “no” at me for not leaving a tip and making a complete fool of herself. They are money hungry and lazy. I will not be returning. I will save money and get press ons for now. Not worth theses overpriced and overhyped nail salons. Your not owed a tip. You were paid for service. If the customer wishes to not tip. You can’t throw temper tantrum. Learn to be...

The gel mani/pedi was good, but when I gave my card in to get the discount after get 10 mani/pedis, the owner, Helen, spoke in Korean to my manicurist Lisa, whom I always give a $15 tip. The owner did not apply the $15 discount, telling me that I got a discount off of the $89 service, which was a lie. The service prices are posted in the store, across from the pedicure chairs, which showed $89. This would have been my first time using a discount card after being a loyal customer for more than 7 years. I've been going back Post-Covid, and instead of arguing with her, I opted to write this review, and I will never return. This is how to ruin your relationship with a really good customer who supports local businesses. Goodbye Angel Nails...a new store Quooo(sp)Nails, just opened on 85th St. I'll be stopping by there for my next gel...