QQ Nails & Spa — Local services in New York

HORRIBLE, horrible service. The receptionist/manager (Fei Xiuqin is her name) at this establishment was extremely unprofessional and rude. I walked in and asked how long the wait would be for a manicure, as the place looked busy. She told me “no wait”, and indeed there was a manicurist standing by who had just finished another job, and the manager gestured that I would be taken care of by that manicurist. I was told to pick a color and I could have a manicure right away. I picked a couple of colors and when I turned around less than 60 seconds later, the receptionist had assigned the manicurist to someone else and was starting a pedicure. When I said to the manager I thought you said there was no wait and I was to go with that manicurist, she replied “oh someone came in with an appointment, you have no appointment”. I said, but you told me there was no wait and I was here before that person. Then she replied, impatiently, that she - the receptionist - would do my manicure. So I sat down where she indicated, but she then went around doing other things, and I was waiting so I tested a couple of the colors on my nails as I waited. When she finally came back several minutes later, I wanted to try another color before we started. As I started to apply a dab of that color to my nail, she said that I could not test colors on my nails because my nails are “dirty” and that I would “ruin the brush”. I assured her that my nails were clean and that I had just washed my hands and there was not other polish on my nails. She replied “no, your nails dirty. You cannot try colors now.” I said that I had already tested two colors and just wanted to compare this third color. She started to yell, “no, your nails dirty, you will ruin the brush”. I repeated that my nails were clean but she would not let me test the color and continued yelling that my nails are dirty. I said that if I cannot see what the color looks like on my nails then I would not feel comfortable getting a manicure. She replied “fine” and again said I cannot test colors because “your nails dirty”. Frustrated, I got up to leave, and she made no effort to try to accommodate me so I left.

There are much more professional establishments in the area and I would never return to this one. Jade Nails is only a couple of blocks away on Broadway. The other QQ nail spas I have been to have also been professional, but not this one.

6/3/2024: Interesting that in the owner’s response you are defending rude, inappropriate and unprofessional behavior — yet not providing any accommodation to make up for the unprofessional behavior. The receptionist was beyond “blunt”, she was rude and unprofessional. In addition, regardless of whether someone has an appointment, once I arrived and was assigned to a technician, I was at that point “booked” for my appointment and that should have been respected. Finally, I have been getting manicures for years, and always try colors before deciding on one. I have never in any of the hundreds of appointments I have had been told that I have dirty nails and may not try a color. That is totally disrespectful, unprofessional and horrible...

I do not recommend coming here at all! I’ve seen many locations of QQ and thought I’d check it out. I came in for a regular pedicure & a gel manicure. When I was seated for the pedicure, the nail tech was very pushy about selecting an option from a menu she handed me. The price for the cheapest one there was double ($68) what I was quoted for at reception a few minutes before. When I said “No just the regular one please”, the nail tech laughed and said “No, pick one”. I insisted on just a regular pedi three times before she took the menu away. From this moment on, the whole vibe of the service changed. I felt incredibly uncomfortable and unwelcome. My pedicure was rushed, and when it came to my gel manicure it was even more rushed. I felt like I was an inconvenience to my nail tech. My nails weren’t even soaked in water and there was absolutely no prep done on my cuticles. The nail tech was applying the polish coats so fast that the gel light wouldn’t even complete the 60 second cure before she asked me to switch hands. It completely ruined my day and I will surely not be returning to any QQ...

Newest edit: multiple chips after 4-5 days of getting a dip manicure (blue photos). Was out of town but emailed as soon as it happened, and only offered 30% off next service because I couldn’t come in within one week. Disappointing when you pay $60-70 for dip.

In March they convinced me to do my first dip manicure (peach) but after these last two experiences I don’t think I’ll do dip again. They said it was really strong but it chipped one week later twice (last photo) while washing my hands. I never even had gel break off like that before. It also chipped on the other hand on the bottom side of the nail close to the cuticle. Also my nail tech, although I liked her, didn’t soak my hands or cut any cuticles so I found the experience a bit more rushed than the first.

Still deciding what I think—the people are very nice here, but I’ve been told by others that dip manicures shouldn’t chip at all, especially not...