Salon West — Local services in New York

Have been here once before, wasn’t going to say anything but just had my second really negative encounter with staff here. The last time I went to go get a haircut and the hairdresser would not stop talking about how I needed to make a highlight appointment because mine were grown out… definitely not worth the mediocre, over-priced haircut to be told that my hair color looks bad for about an hour. Then was supposed to get a treatment done today, unfortunately I am a physician and can get called in to cover other sick physicians at essentially any time. So I call today to cancel the appointment that I made last night (not as if I have been blocking off a stylists schedule for weeks), and was greeted with an incredibly condescending receptionist who lectured me about “wasting peoples time” and how I should pay a 50% cancellation fee (that she didn’t bother to tell me about last night when I booked). Explained I was a doctor and got called in so it’s not within my control, apparently this place isn’t healthcare-worker friendly because she continued to lecture me about how I was being “rude” for having to go in to work on my day off to take care of sick patients (again, I booked less than 24 hours ago and she did NOT mention a cancellation fee). Have not been treated like this by other salons and will DEFINITELY not be going back for their...

I can't say enough good things about this salon!!!!

SONADA for highlighting is BEYOND AMAZING!! A real pro and really cared about not damaging my hair. She painstakingly gave me great highlights for my over processed badly damaged blonde hair - correcting a botched job from a top / fancy high priced NYC salon! SONADA is so talented and really sweet. She really knows her stuff and was able to work around all the damage and breakage using a gentle formula that didnt hurt my hair. She is BY FAR THE BEST and most talented professional colorist I've ever used in 30 years of getting highlights!!!! You will not be disappointed!!! AS a first time customer she treated me like a VIP - I was so touched by her willingness to help me and squeeze me into her busy schedule.

Jennifer the owner and the entire staff are nice, amazing and super classy. They really care and go all out for their clients. You cant go wrong with anyone for haircut or color - they are all amazing! SONADA stole the show for me today and saved me - restoring my look and making me...

This is my first time visiting Salon West and I was so impressed by the results of the haircut! As a hijabi, it is very difficult to find a store that allows me to get a haircut in a separate room. However, Salon West was kind enough to offer me an earlier spot where I can get my haircut without too many people in the room; just me and the hairstylist.

Speaking of hairstylist, I was booked by Veronica and she did an incredible job! I showed her a few pictures of the haircut I want and she did an amazing job not only replicating that look, but making sure it works with my needs and face shape. I felt so beautiful with this haircut that when I got home I couldn’t stop staring at myself in the mirror haha! I will definitely book Veronica on my next visit and recommend this store to my relatives if they ever decide to get a haircut around the...