Bergdorf Goodman — Local services in New York

Yesterday, I spent a whopping $8,000 on an outfit, only to discover a piece had fallen off by the time I got home. Heading down to the customer service center on the basement level for assistance, I was initially met with a cold shoulder. Then, a short-haired lady directed me to return to the department from where I had purchased the outfit for repairs. While waiting for my husband to exit the restroom, I overheard the two employees rolling their eyes and whispering, undoubtedly talking about me. I refrained from confronting them and instead reached for my phone, seemingly to record the incident, which promptly ended their murmuring.

After my husband returned, I inquired about their disrespectful behavior and asked to speak with their supervisor. When the manager arrived, he was less than helpful, insisting that he trusted his employees would not engage in such behavior. He relayed that the two employees had sworn they said nothing, suggesting I take my complaint to a higher authority. This response seemed to insinuate that I was fabricating the story, although I had no recorded evidence to prove otherwise. Yet, I would stake my Ph.D. and my faith on what I heard them call me—an idiot.

The shopping experience in the women's department was delightful, yet it was shocking to encounter the worst treatment in the 'customer service' department. I've already reached out to the mall's senior management. I'm not seeking any insincere apologies; I only wish to prevent future customers from receiving the same kind of...

I shopped at Bergdorf Goodman but chose to ship everything home to avoid carrying bags. Unfortunately, I received two left shoes in different sizes, and the white jacket arrived with a stain and fabric damage. I was also on hold with customer service for 45 minutes to resolve the issue and never got to speak to anyone. What started as an exciting experience turned into a...

Overall it is a nice store and most employees are wonderful. Some have attitudes however. They don’t price match, items shipped to store end up taking longer than advised. Shoe department is amazing. If you need to make a return I suggest doing it only at the location. By mail once it took me 8 weeks to get it sorted and a refund which is way too long! Nice...