Brothers Supply Corp. — Local services in New York

A must have vendor for any HVAC Contractor, Brothers has a vast inventory of parts & equipment when we need them, especially in urgent & emergency service call situations. The greatest attribute of the staff at this place, namely Sales Rep/ Product Specialist George F., was their genuine, kind-hearted nature and effectiveness in expediting our requests. From day one, George has been amazing in being promptly responsive to our inquirys, and resourceful with suggestions for a solution every time. Doing business with Brothers has enabled us to provide expedient service to our Customers, minimizing their systems down-time, and helping us perform more efficiently. Keep doing what you're doing Brothers!!! And...

After 5 weeks of waiting and numerous follow up emails and phone calls, I received the wrong fan coil. Even though Brothers Supply fills many orders for this high rise building, the sales person sent a fan coil not compatible with the piping connections. We asked for an exchange as is customary with mistakes like this one. He refused telling the building manager to install a valve to close off the extra pipe that would flood the apartment. After I contacted Nancy, the COO, she immediately exchanged the fan coil. It's a matter of talking to the...

I was having some ordering issues with Brother's, and a sales associate named Massiel was looped in to help. Not only did she take the lead and follow up with all my inquiries. She connected me with the right people to get my issue resolved. The best part is... I wasn't even her account! BRAVO, Massiel!!!! You guys need...