CHANEL — Local services in New York

SUSAN SCIBETTA WAS EASILY THE WORST SHOPPING EXPERIENCE OF MY LIFE. Anytime you’re met with the phrase “I can’t help you” multiple times, minutes into your introduction with an associate. That is an issue. I came in after being sent there by 57th Street for a specific hat I was in search of. When I was there I was met by a clueless sales associate with a severe lack of product knowledge, and or just a general unwillingness to be of assistance. Susan who behaved as if the product didn’t exist because it wasn’t on the shelf. Didn’t even attempt to take a look at her online inventory or look for any other option to potentially remedy what I was in search of. She just kept saying “I cant help you sorry” and after requesting the laborious task of having me go back to the 57th street store to have an exact SKU number written down to make her job easier I still wasn’t treated any better, I was constantly left alone throughout my buying process and unlike everyone else I was forced to pay for my item before it was sent to be wrapped. NO ONE else in the faced such scrutiny during their purchase, we watched.

Quite frankly I’m disgusted with myself for even completing the purchase after such DEPLORABLE treatment from SUSAN SCIBETTA. She made me hate the idea of ever shopping there again. I felt awful, during and after my sale...

Terrible service. Despite being a regular Chanel customer, I have never been so ignored. While asking the questions, the saleswoman was fixated on her phone even as I spoke to her (I don’t remember her name but she told me that she is oryginally from Ukraine, the blonde hair girl). When I found that I did not want to buy the shoes, however, after roughly asking “do you want them?, she left me in the middle of the shoe section without saying goodbye, just turned around and walked away. I strongly do...

I had a disappointing experience at this Chanel store. While I was looking at a bag in front of the mirror, someone spilled lemon water on my bag and bag charm - though I didn’t see it happen at the moment, I later realized the bag was all wet. What was most frustrating is that no one acknowledged the incident or offered any explanation or apology. For a brand that represents luxury and exceptional service, this lack of professionalism was very surprising and...