Eleventy Madison — Local services in New York

Unfortunately I did not have a good experience when I visited this store the second time. The first time was when they first opened and the store leaders were amazing. I tried on several pieces and I was treated with amazing respect. I never forgot my amazing experience and how great I felt.

This time the sales associates a white guy and girl were extremely standoffish and seemed very uninterested. The both of them didn’t greet me and seemed like they did not wanted to assist me. I got the hint and left.

It’s a shame people in sales positions still bring their unprofessional behavior and biases to work with them.

This type of behavior shouldn’t be happening in 2023...

We have 2 backpacks from them, and one has a rivet fell off after 2 months and another's strap ripped. If you purchase their leather goods from stores in Europe (we did), they will likely not want to fix it here. We had gone twice in the past 4 years (a pandemic apart), and they either said their technician was not in or they needed to contact their italian headquarters so they would call us back. But they NEVER called us back. Nonetheless, they were very pleasant and polite in store. I just think that the repair service is subpar compare to other brands in the same...

Worst luxury retail experience I’ve had. The store was empty early on a Saturday. I came in looking for a specific pair of pants. It was difficult to get the associate to help me. I tried them on and the didn’t fit well. I wasn’t offered an alternative or the information I found online that there are several variants. I saw other items I liked including a suit. It was easier to purchase through Nordstrom and CETTIRE dispute not being able to try items on. This review isn’t reflective of the brand and might just be...