Equinox HQ - Hudson Yards — Local services in New York

Equinox Fitness in Dallas has been an extreme disappointment in terms of their customer service and responsiveness to theft in their building. I would not recommend this gym to anyone and discourage people from joining. Last night, I went to Equinox Highland Park after work. An hour later I returned to the women’s locker room to find (what was previously a locked locker with my belongings in it) an unlocked locker that was completely empty. I immediately reported it to the front Desk and Assistant Manager, who began to help me check every other locker to ensure that I “didn’t forget which locker the bag was in”. After determining the bag and everything in it was gone, I completed an incident report and asked them to help me file a police report. They gave me the phone number for Dallas police and said “you can call them or file the report online yourself”. I then called the police myself, and the police graciously came to help me on the equinox property. After a sweet police officer assisted me, I go back inside to ask for a copy of the equinox incident report, and was given an unsigned copy. I then asked to have the manager sign it and then make me a copy...I was then told “we aren’t allowed to give you a copy of the incident report”. The next 3.5 hours were spent sitting by my car (to ensure it wasn’t broken into or stolen because the locker thief had my car key too), in the heat of the parking deck...by myself, with no offer of water, a ride to my house, or even a security guard to come wait with me. The customer service that I experienced from the equinox staff after a significant amount of my personal belongings were stolen was horrific and utterly unbelievable. I cannot in good faith go back to that gym, knowing that my belongings in my locker are not safe and secure, or that my car is safe in the parking deck, knowing that one of their staff members has my car keys. And this is supposed to be a high-end gym in Highland Park (which is also false because it’s in Dallas...

The 63 and Lexington gym is nice but the costumer service is not. First when i sign in they toll me i will get complementary instructor for a couple of sessions i never get this,after i star getting some problems with my membership went i was going there is either stop in the front desk or inside de gym because it was a something wrong ,i try to get in touch with the manager but is alway busy or in a meetings or in vacations but never have the chance to talk to him directly,now the 22 do December of 2018 i call to cancel my membership the Ladie who answer the phone toll me about about 45 day in avance that I have to call to cancel the membership and some will call me short to talk about this. TODAY 22 of January I have to call back to see what is happening no body call in 30 days and the Ladie toll some will get in touch soon with you about this situation,let see how long for...

Still waiting for my refund as well I cancelled in the middle of March after being a member for more than 10 years so I had no contract, I am still waiting for my partial month refund. They subsequently charged my card in June when they reopened even though I had cancelled in March. I was promised a refund for the past several weeks and have not gotten it. On Tuesday the local club in Darien CT contacted corporate headquarter and said my refund would be credited back on Tuesday. They did not dispute that I was due approx $200. I have gotten nothing.

I called today and the essentially the local club refused to help and said they could not get through to the corporate headquarters to ask what happened. They told me I would have to wait weeks to months for my refund and I should be patient.

Are they going to declare bankruptcy and keep...