FINN Car Subscriptions Headquarters — Local services in New York

Great idea, but execution was lacking. I ordered the vehicle as I was going to be in between vehicles for a few months. Ordering on the app was easy and the price was a no brainer when they had insurance included in the price. The vehicle arrived on the day arranged and the turnover process was easy. No issues with the vehicle during the 6 month period, and only minor inconvenience of having to swap out license plates and make arrangements for recall repairs for Finn. It was during the end of the contract that things began to slip. I was pushed emails and notifications to renew with a new car, but I was surprised that the prices were now not inclusive of the insurance as I had rented before. I elected not to renew with Finn as I was having a longer term vehicle delivered for me. When selecting the return option, I elected to return it to the Philadelphia location. To my surprise, a couple of days before i was to drop off the vehicle, I received an email stating that my vehicle would be picked up. I specifically elected to drop the vehicle off as it was near my residence and dropping off did not incur the $200 pick up fee. I contacted Finn via email and was finally told that the drop off could not be conducted due to security issues at the facility but it would be picked up free of charge. I was ok with this, but prior notification would have been nice rather than me having to reach out myself. Additionally, on pick up day, I did not have any communication from Finn about pick up time or status. It wasn't until late afternoon that someone showed up to my door to drive the car away. The gentleman that picked it up took many pictures and noted the condition of the car, stating it was in pristine condition. He then drove the vehicle to an auto auction lot for sale. To my surprise, a few weeks later I received a receipt from Finn for additional charges for my vehicle for damages. Interestingly enough, the inspection that led to these damages being charged occurred three days after the car was picked up from my residence. The inspection images were also not the ones taken at my residence but ones that were taken days later at the auto auction lot. Finn stated that there was a small scratch on the bumper that needed to be repaired, which was not there when the vehicle left my residence. As if that were not enough disorganization from Finn, I still receive information regarding scheduled maintenance for the vehicle, nearly a month after returning it. Like I said, Finn is a good idea in theory, but the execution has a lot...

(Updated after 2 months from 4-star to 5-star! I'm loving FINN!)

Overall I'm satisfied with FINN and would recommend exploring them to others. I would also 100% recommend considering car subscription to car leasing or long term car rental - the numbers just don't make sense with these last 2 options.

FINN's vehicle options have a variety of vehicles & monthly fees for different budgets. Many of those options are new cars (mine was). The site is good and the ordering process was fairly easy - though I would have appreciated a bit more flexibility in reaching customer service so I could have my questions answered immediately and made the decision that day. Instead, I had to wait more than a week to get all my questions answered and had to call them when I hadn't gotten an email response to follow up questions after 2 days.

The approval process was very easy and quick, and even included a discount for good credit. The handover process was easy and fairly well-executed. The one exception was the inability to get more than a few hours notice of a delivery window - was told they'd make a request but couldn't guarantee even which half of the day. This seems inflexible in this day and age. But the delivery person, once the delivery date came, was awesome and super responsive and professional. He was actually the most responsive of everyone I communicated with :), and gave me a specific ETA before he got on the road to get to my place.

The vehicle is in excellent shape, though I haven't driven it much yet! And all the necessary documents were in the glove compartment, including the owner's manual.

My favorite part of the subscription is not having to lay out a huge down payment for a rapidly depreciating asset and still being able to get a...

BUYER BEWARE!!!

I leased a vehicle with this company for six months. The vehicle was retrieved on 28 April 2023. I did not receive a final invoice until a month later, on 23 May 2023. The company attempted to charge me a ridiculous amount for normal wear and tear, told me that there would be no adjustments made, and blamed the appraisal company they hired. A Senior customer care agent by the name of Taylor stepped in and stated the noted issues were normal wear and tear and said, “ I think there was a little confusion as you have not been charged anything for the scratches on your vehicle. We determined these as normal wear and tear and waived this for you.”

Fast forward to a year later, on 29 May 2024, I got an email and invoice stating “Final Notice” and that I owed them for scratches on a tail light, and if the payment was not received by 7 June 2024, they would send me to collections. This company is a complete SCAM!

I regret doing business with them wholeheartedly. The entire process from beginning to end was and still is a complete nightmare. I sent several emails to their “help” email address because there is no other way to contact them as they have no working phone number and no response. I require this company to remove this fraudulent charge...