Gateway Plaza Garage — Local services in New York

Save your time and money and use any of the other parking garage's in the immediate area. The staff are beyond incompetent. On 2 occasions they confused my car with another car. Told me they could not find my car after handing them my ticket. Spent atleast half an hour while they confusingly press the same actions on their system like it's going to change after the 100th time they scanned the ticket. Last night was the worst of the 2 occasions. There was a monthly parker that was waiting for his car when I came to pickup mine. Not only could they not find his car. Mot only did they ask him dozens of times what type of car it is. The same thing followed suite for me after leaving my car there only an hour and a half ago. If you're looking for a headache then go park here. Otherwise this place should...

Paid for parking through spothero app. Came in at 9:30pm And told the guy working that we were gonna stay for 4 hours when he asked. We get back at 12:00.. 3 hours later and the machine where you insert the ticket was not working. We called the guy working now over three times until he finally decided to come “help” and with attitude show us how to insert the ticket... because clearly, we’re so dumb. To his surprise it did not work. I know, shocker! He told us to wait. After assisting five other cars, he finally scans our ticket at 12:36 pm and says we stayed over the limit and we have to pay $33. We explained that we waited for assistance cause the machine was not working and that he took forever to scan our ticket. He kept arguing and made us pay again. TERRIBLE...

Systemic problems at this garage. They changed the text for car system and it's not widely posted or notified to monthly customers. The old system still active- get a received response but garage says oh we don't see those, it's automated. Prices are top of the market, garage has pipes that leak on the car, entrance is half blocked for construction, no manager on weekends to speak with, text for car (on New system) received confirmation but 30 min after time, car is lost in garage can't find it...morning staff did X and not y....Some staff are capable and nice but...