GNC — Local services in New York

I went to GNC to return an online order that I had not authorized as I had already canceled my subscription and spent a whole hour in the store as the clerk was totally unhelpful, unqualified, and totally unintelligent. I walked in and told him that the store half a mile away sent me here because their system is down. He replied: “If their system is down, ours must be down too.” I asked him to check and sure enough their system was not down and he checked out several customers while I was there. He, then, tells me that they don’t take online returns and that I needed to go back to where I purchased the products. Wait, what??? I, then, proceeded to call the GNC customer service line and had them tell him he needed to take the return. He told them he didn’t know how to do it. They spent several minutes explaining to him how to do it, then, transferred him to a different department to walk him through it. He still didn’t get it after several minutes on the phone. He then proceeded to tell them that I was missing a lot of information, so, he couldn’t do it. Lies… By this time I had been in the store for 45 minutes. I exited the store and called the store that sent me here and they asked me to return to the store and they were going to call him. They walked him through it step by step and he only returned 25% of the amount owed and tells me there is nothing else he could do as he already processed the return. He told me to call customer service and see what they could do and that he had important things to do. Really??? As if I didn’t have important things to do while he wasted over an hour of my time. I was dumbfounded! I heard the store phone ring again and I asked if it was the other store calling again as it seemed like he was not going to pick up the phone. Sure enough it was the other store manager calling again as his system was back working again and he saw I was refunded the wrong amount. He tells the caller that there was nothing he could do but the caller must have told him something as he started walking him through how to refund the remaining 75%. This whole ordeal took about well over an hour. This happened on April 14th, 2025 between...

On the evening of 15th of September I tried to return an online order that was misfulfilled (I was sent the wrong items). Online customer support understood (and as per the online order) it was shipped to a different person than the account holder and told me I could return it to a retail store.

So I went to this physical store to return it. Despite offering to provide evidence that the account holder is my mother and the payment method used was a credit card that I am liable for (my mother is an authorized user on my account), and that I am the person it was shipped to per the order, they refused to accept my return for an error GNC made and inconvenienced me for under the grounds that I am not the account holder.

They also refused to take accountability for the denial of return stating they are unable to provide written confirmation that they're refusing my return, and were also unable to leave or send an email for me to reference online customer support for.

I can understand following policy for preventing fraud, but refusing to refer or follow up with an email or any form of written confirmation of this is just bad customer service. It just seems like they don't want to take accountability of them refusing my return, which seems to me like they know they're doing something off.

Also the store attendant was not knowledgeable, they told me it was not possible to return an online order by shipping it back. This is not true, I do have the option of shipping it to a returns warehouse, and frankly would've been a much more satisfactory answer than them telling me that my mum in another state would have to return it in-person over an error GNC made.

The store attendant at the very least was polite and I believed was trying their best to help me with my odd situation, and spoke to their manager a few times about it over the phone. So I do believe they did nothing wrong here and were just following what their manager said, including the whole no written confirmation thing. I believe the store policies or manager is at fault for this...

I don’t ever leave Google Reviews, but my experience here deserves it. I walked into this location at around 6:30 pm today when there was a Latino cashier working. I was coming in to buy 2 boxes of protein bars. I motioned to him to see if they carried one brand and he told me to hold on as he was helping another customer. Which was fine, so I waited. However, I should mention that when I arrived he had already been helping this same customer and it seemed like they were wrapping up. Another customer came in to purchase something and was also waiting and eventually left without purchasing anything. About 20 minutes passed and the cashier was still checking out the customer ahead of me. I had changed my mind since I was on a time crunch so I kept waiting for my turn to checkout. The cashier gets to me and says “sorry he’s going to run for the marathon so I had to give him my attention.” Now, I have nothing against anyone running the marathon obviously, but the cashier made it seem as if my purchase/my business wasn’t important. Then he proceeded to hound me about making my original purchase and I kept insisting I had to go so that would be all. He asked for my phone number to check my stuff out and when I gave it to him, he accused me of making a fake GNC rewards account. I told him that was very accusatory and that’s when the patronizing “honey” was thrown around left and right. Needless to say, after he wasted 20 minutes of my time, I told him to forget it, as I was not making any...