Journeys — Local services in New York

Confused and annoyed by my Journeys visit. Initially I was positively taken aback by their shoe selection, as they had a much wider selection and variety than Champs nearby. I always thought of Journeys as a place where the middle America crowd came to revel in the new model Skechers drops. I was pleasantly surprised. This was the most favorable part.

The part that was slightly annoying was that they seemed to have too many sales associates, who were somehow doing too much and not enough. Too many of them asking me if I had been served - indicating a lack of communication across the team and too many people on the floor not serving anyone. Too many associates standing around doing nothing and chit chatting. So many associates, yet no one saw water on the store floor in front of the sneaker displays where customers were walking.

Now, I was really excited about the selection and sales, so I was happy to make a few purchases. However, the sales associate that served me was disappointing. What’s crazy is that I tried my best to stick with her even though her other colleagues kept asking if I was being helped. Here’s where I got a bit annoyed - I asked if they had these Kurt Geiger sandals in a certain size. She said no, and her manager had to tell her to check the system. Cool, I’d give her that… maybe she was new. I then went to ask her if another shoe was available - she looked and said it wasn’t. I suggested she look online to see if it could be ordered - it was available. I gave her the benefit of the doubt that she was new and gave her the advice to always check availability online/outside the store.

But, what pissed me CLEAN OFF is that I just got home and unpacked my bag to see that she put the WRONG SHOES in the bag. The pair of shoes I said I DID NOT WANT was what she rang up. Now, I have to go all the way back to return the sneakers. C’mon bruh. The other mistakes were cool, but this would be the reasons why I shop at Champs or Foot Locker for the customer service experience.

As a first time visitor, this visit has left a bad taste in my mouth and I hope things are better when I...

Great store, great merchandise, good customer service. But the workers are a bunch of children. Then someone ask what shoe you are asking for, you let them know the size you are asking for, then you let them know you are satisfied for what you are buying. I bought the shoes I wanted and got the crepe spray to go with the shoes and I even paid for everything in cash. I get home to wear the shoes and I see only one shoe in the box, the girl should have the sense to go get the other shoe and put it in the box and I had to go back to the store and let them know I want the other shoe because I paid my money for everything I wanted. This was the second time this store did me wrong. The first time, I got my daughter some shoes I even told them the size I wanted for her and I get home the shoes are not even her size. My mom even asked for some shoes she really wanted in her size the girl tells her the shoes don’t come in a half size and guess what it actually does online. I think buying shoes online is better than going in the store, especially this store. I’m not getting anything else from this store anymore I rather go all the way to the queens center mall location they will get me what I am asking for and not playing around. They should be glad I gave them 3 stars because at least they are trying to do their job when they are looking for the shoes you want, but when it comes to getting the shoes you really want to take home they don’t have any...

They need to differentiate the difference between men's and women's sizes when it comes to Van's and converse. If you are working for journeys and I come in to ask for a pair of Van's or converse then you should know how to convert the size to women's automatically. I am not aware that these shoes runs big for women. I would not expect the person who was helping me to get an attitude because she had to run back downstairs to bring me another pair of shoes. Previous to this I also happened to purchase a pair of Van's in the same journeys downtown Brooklyn for my daughter to be shipped to California. I specifically emphasized that it was for a woman. I ask for an 8.5 and that's the size that was bought to me. The shoes happens to be too big for my daughter but now she is stuck with them because I sent it to her without a box. Also bought home a pair of Van's that are huge, and when a pair of vans is too big on your feet it doesn't wear well. I hope that they get some specific training on this issue. This is very...