Kith Kids Manhattan — Local services in New York

We received a gift for our son which was too small. We went to return it for something that would fit him, but they would not allow us to exchange it because it was past the very short (14 day) return policy window. This policy was NOT indicated anywhere on the gift receipt, and when I mentioned this to the person we dealt with their response was “well it’s on the original receipt” … which we clearly did not have since it was a gift! We explained that we were away on holiday and this was the first opportunity we had to come to exchange it, to which he was completely unsympathetic. He also said that it was an item from a previous collection which they were no longer selling, however I pointed out to him that there was the exact same item hanging on the rack next to us!

For a supposed “high end” store, their customer service is well...

My fiancé and I have visited this Kith store on Bleecker Street three times so far and we were both greeted and helped by the gentleman David each time! We actually came back looking for him the second time because he was so friendly and informative with the items we were seeking for our daughter during our first visit. During our second visit the store sold out of a romper which I fell in love with and so David provided us with his personal number in which we were able to connect with him in regards to the restock of the girl rompers. We returned and purchased the romper! David is AMAZING and such a great asset to your team over at Kith. It’s not often you have a sales person go OVER AND BEYOND in making sure you have a chance at purchasing the look you had envisioned for your baby girl on a special day! We will...

I just wanted to start my review by saying that a company's return policy has nothing to do with the customer service provided. The employees are simply just following store protocols. I always return to this Kith location because the service each time is outstanding. Each staff member took the time to really engage with the customers to help them find what they're looking for, and were super cool and friendly (giving you their honest opinions).

I had purchased an outfit and some Nike shoes for my goddaughter (which unfortunately grew too fast to even wear) so I wanted to return it. I went back to Kith Kids almost a month later to try and return it. When I got there the staff member explained to me their 14 day- return policy. They were sympathetic and knowledgeable, however at that point the situation was out of...