Lux Laser Labs — Local services in New York

Extremely disappointed with my laser hair removal experience at Lux, despite the good reviews. I had been getting full body laser hair removal at Lux for 1 and a half years. The technician, Kristina, pushed me to laser areas I originally did not want touched, as I was concerned there could be a side effect of increased hair growth. She assured me that it was safe and proceeded with lasering those areas.

About a year into my sessions, I began noticing increased hair growth in multiple areas of my body. Despite raising concerns several times, I was repeatedly dismissed and told that the hair growth was normal. I eventually had to bring a family member to advocate for me as I wasn't being heard.

During that session, Kristina asked, "Why did you let me do those areas?” rather than take responsibility for her recommendation and reassurance there would be no side effects. There was a complete lack of empathy, care, and professionalism. As a doctor myself, I cannot imagine recommending a treatment to a patient and then blaming them when it doesn’t work or when negative side effects arise.

I suspected that I had paradoxical hypertrichosis, a condition caused by laser treatment of fine hairs, which has been confirmed by a dermatologist. My dermatologist advised me not to return to Lux, given their failure to properly address the concerns I had raised multiple times. I now have to pay for laser sessions by a board certified dermatologist to fix the problems caused by Lux. This experience has been incredibly frustrating and distressing, and I sincerely hope no one else has to go through...

The staff here at Lux Laser Lab is very professional, knowledgeable and they always ensure you get the best results. I have noticed a big difference in my hair growth and I only had three sessions done. I recommend Lux to all my friends and family, I’m happy with everything so far, the laser hair removal technique used is the safest and most advanced at Lux, I have sensitive skin I went to two other places I was never satisfied, but now that I go to Lux laser I am beyond satisfied with the treatment outcomes. Lux laser works great for all skin types, thanks to their machines and the cooler which make the process easy and painless, I literally loved the cooler . I also noticed, customer service is excellent, they managed to fit in my appointments at short notice. I would definitely recommend Lux Laser, i’m already seeing great results. You are only one phone call away from the best place for laser...

I am a physician and highly meticulous about any location that would ever attempt to touch any part of my body. Prior to considering this place, I had a lengthy conversation with the staff and compared their quality and services with numerous locations. I must say the service, results, and quality exceeded my expectations. Moreover, the staff is very professional and kindly explained the process in full detail and treated me like family. I rarely leave a positive comment, let alone with complete confidence and satisfaction. The owner is a young brilliant, educated woman whom I’m proudly astounded to operate a service with such a unique and exemplary state-of-the-art business that undoubtedly exceeded my expectations. In conclusion, with complete confidence, I highly recommend this...