Tous Les Jours — Local services in New York

Came here for a quick snack and brought pastries for breakfast to each through out the week. I came in specifically for a mango cloud cake #2 from their menu online, but I didn’t find it so I got a slice of mango cake and my husband got the taro cake. I was sad they didn’t have the cake I was hoping for but I was pleasantly surprised when I saw they had lavender lattes and milk substitutes like oatmilk, I got mine iced. The cup sizes weren’t that large though about 12oz. They had dining area in the back of the cafe, we sat there to eat our snack and wait for our drinks w the buzzer they give you to avoid having customers waiting in the front of the door which I really liked. They had a lot of pastries available from savory to sweet with the ingredient list and calorie count on the label, that was very helpful and amazing to see. This place also serves boba which I didn’t know either till we got there my husband got the tarp milk boba it was very delicious as well. You can tell their products are genuine and authentic from their cake. My husband’s taro cake was amazing soft and with delicious frosting. My mango cake was not good the cake seemed old. I wish the cake had more mango flavor to it and the drink sizes were larger. Overall it was nice experience I would...

Overall I had a poor experience with Tous Les Jours on 32nd street. I called to order a cake for my son's 1st bday and the girl that answered said I had to go in person to order if I wanted to personalize something. I thought this was odd but I went in to order anyway. When I went to the bakery to order the girl at the register tells me they don't take orders. I had to ask for her manager. She asked me to wait as he was helping someone on the other register. As he finished, she told him that I wanted to order a cake, he didn't bother to talk to me but told another guy to take my order. I was able to order the cake but they said they could not write on the cake but they will add a piece of chocolate with HBD on it for add'l $3. I agreed and placed the order with a specific time for pick up. Fast fwd to the day of the party. I was suppose to pick up around 9am but couldn't get there until almost 12. They still did not have my cake ready. They made us wait while they added the piece of chocolate with HBD on it on a cake they already had baked who knows how many days ago. The cake did not taste fresh and Paris Baguette definitely has similar chocolate cake that tastes much better. I am definitely not going back to Tous Les Jours. Overall bad service and...

I visited Tourette's on 32nd Street in New York around 2-3pm on July 9th. While I am in abroad, I tend to avoid any Korean owner shops as I often get slapped in my back by my own people, but my wife, who is a foreigner, recognised the name of Tour Les Jours while looking for a dessert shop and wanted to go. So I visited and had a ridiculous experience. If Tour Les Jours headquarter checks this review, please retrain your staff properly or withdraw as a franchisee and rather operate directly.

There was a man, a woman with glasses, and a slightly fat woman at the counter, and all three of them communicated in fluent Korean while working, so I confirmed that all three of them were Korean. The man and the woman with glasses seemed to be fine, but the fat lady seemed to be a little off-putting, starting with her attitude towards the middle-aged Asian lady (not Korean) in front of us while we were waiting at the payment counter. My wife asked if she could pay with cash, so I asked her in Korean, and she sighed and replied inaudibly that she could pay with cash. She took the money, looked down at the register, and gave it to me without saying a word, as if to say that since it is here, I should just take it and go away ('disappear'), which was ridiculous. I didn't even bother to call the manager and argue with her because she looked young and abrupt, so I just walked out. I don't know if she thinks it's okay to be rude (?) because she's busy at work and it's Korea Town in the middle of New York, but I just want you to know that it's way out of line with common sense.

When we left the shop, my wife also noticed that it was out of the ordinary and asked me if the way the shopkeepers communicate here is the way people communicate in Korea, not in the US.

Personally, I have been living abroad for more than 15 years and if I had to communicate in English, I don't have a problem with English or Spanish. I don't expect customer-oriented service like Korea and Japan, and I don't have huge expectations because I have been visiting New York for work, but I have never seen this service attitude anywhere, not even in a Korean shop. Even if I go to a small shop and buy water, people look at the person and say thank you, and a good day is basic among the basics. It seems that there are many tourists visiting Koreatown nearby related to Korea, but if you look a little, the low ratings on Google reviews are all about service management, so it seems that action is needed. At least I won't be visiting again and I wouldn't recommend it to anyone else.

7월9일 2-3시 즈음 뉴욕 32번가 뚜레쥬르 방문했습니다. 생각보다 이런 케이스가 해외에 살다보면 한국상점에서 뒤통수 맞는 경우가 종종 있어서 오히려 안가는 편인데 외국인인 아내가 디저트샵을 찾다가 뚜레쥬르 이름을 알아보고 가고 싶다해서 방문했고 황당한 경험을 했습니다. 혹 뚜레쥬르 본사 에서라도 이 글을 확인한다면 직원교육을 제대로 다시 하던지 가맹점 철수하고 직영 운영하기 바랍니다.

카운터에 남자분, 안경쓴 여자분, 살집 좀 있는 여자 분 있었고 셋이서 일하는 동안 유창한 한국어로 커뮤니케이션 하는 것 보고 세 분 모두 한국사람임을 확인했습니다. 남자분하고 안경 쓴 점원은 이상 없어 보였으나, 살집 있어 보인다는 점원은 결제 카운터에 기다리는 중에도 우리 앞에 중년 아시아계 아주머니(한국인 아님)에게 하는 태도부터 아슬아슬해 보였고요. 아내가 캐쉬 결제 가능한지 물어봐 달라해서 본인이 한국어로 묻자 한숨쉬며 들리지도 않게끔 캐쉬도 된다고 대답하더군요. 그리고 아내에게 돈은 받고 거스름아래만 쳐다보면서 아무 말도 없이 돈만 손에 들고서 여기있으니 빨리 가지고 꺼(사라)지라는 듯이 저한테 주는데 참 어이가 없더군요. 나이도 어려보이고 갑질하듯 매니저 불러서 애티튜드 따지기에도 한심해서 그냥 나왔습니다. 본인은 일도 바쁜데다 뉴욕 한복판 코리아 타운이라고 불친절해도 된다고(?) 생각하는지 모르겠는데 상식의 선을 많이 벗어난다는 것만 알길 바랍니다.

샵을 나와서도 아내도 일반적이지 않다는 걸 느꼈는지 샵키퍼들이 여기서 소통하는 방식이 미국현지가 아니라 한국에서 사람들 끼리 소통하는 방식이냐고 묻더군요.

개인적으로 해외생활만 15년 넘었고 영어로 소통해야 했다면 영어든 스페인어든 문제없습니다. 한국 일본같은 고객위주 서비스를 예상하는 것도 아니고 업무 때문에도 뉴욕도 방문하기에 예상치가 엄청난 것도 아닌데 이런 서비스 애티튜드는 한국 상점 아니라 어디서도 본적 없습니다. 하다못해 작은 샵에 가서 물을 사더라도 사람 보면서 땡큐, 좋은하루는 기본 중에 기본이고요. 근처에 코리아타운이라고 한국 관련해서 관광객들이 많이 찾는 모양인데, 조금만 보아도 구글 리뷰에 낮은 평점은 죄다 서비스 매니지먼트에 관한 글이니 조치가 필요해 보입니다. 적어도 저는 다시 방문할 일...