Macy's — Local services in New York

I am writing to express my heartfelt gratitude and admiration for David Alicea and Luisa Guzman, two extraordinary employees who went far beyond the call of duty to ensure my holiday season was not only salvaged but made truly unforgettable. Their exceptional service turned what could have been a disastrous experience into a story of dedication, care, and holiday magic.

The situation began when I placed an order for pickup at the store, carefully planning everything down to the minute. I even booked a train ticket to visit the most important person in my life, someone whose reaction to their carefully chosen gift was something I had been eagerly anticipating for weeks. However, upon arriving at the store to pick up my order, I discovered a major problem—the items were not ready, and time was slipping away.

What could have easily spiraled into disappointment and frustration was turned around completely by the quick thinking and unparalleled commitment of David and Luisa. With the clock ticking, they stepped in like true heroes, determined to help me make my train and deliver the perfect gift.

David and Luisa not only located all the items on my list but also worked tirelessly to ensure everything was packed and ready in record time. They handled the situation with a sense of urgency, professionalism, and genuine care that is rare to come by. Their determination to help me meet my deadline was nothing short of inspiring.

Thanks to their efforts, I made my train with moments to spare, carrying with me the gift that I knew would mean the world to my loved one. When I presented it, the reaction was everything I had hoped for—pure joy, gratitude, and surprise. That moment, filled with happiness and connection, was made possible by the incredible teamwork and dedication of David and Luisa.

These two employees exemplify what it means to provide outstanding customer service. They turned a potential holiday disaster into a memory I will cherish forever. Their actions not only saved my Christmas but also reminded me of the power of kindness, commitment, and going above and beyond for others.

David and Luisa are true assets to your team, and their exceptional service deserves the highest recognition. I am deeply grateful for their help and will always remember their efforts to ensure my holiday was as special as...

Flushing Macy's is going both high end and low end. Also, prices for too many nice items are too low, so many great deals during the Pandemic. 大量打折商品，價廉物美。太多高檔化妝批品牌， 同時也在3樓新開了便宜的部門。

The entrances bring in a few more luxury beauty brands, it now features La Mer, La Prairie, Cle de Peau, Dior, Chanel, YSL, and of course the most popular Estee Lauder and Shisheido, etc. Coach, MK and Marc Jacob hangbags have taken a back seat. The atmosphere and the decor does feel luxurious there. It is hard to find another place in the US that has such a high concentration of luxury brands.

On the low end/discount side, Macy's Backstage just opened in July 2020 on the 3rd floor. There you can find Marshalls/TJMax treasure hunt experience. Don't miss out on the yellow ticket items, those clearance prices are incredible. And interestingly, they also have a counter that locks up luxury handbags like Prada, Ferragamo, Tory Burch, Burberry, Chanel, etc. at discounted prices. Not sure how well those will sell. There are many unexpected finds too, for example, I bought a $6 TV antenna there and it works well!!!

Suggestion:

I feel that this Macy's could experiment with adding more luxury watch brands for men in good times on the first floor.

The basement floor is like a typical Macy's selling mid market men's brands. But I think the athletic shoes department can be expanded. And to make a more drastic change to pull in more customers and ring up more sales, I think introducing Asian style grocery/bakery/food court may be worth a try to make it look more like the department stores in Asia.

I think this Macy's sort of missed out on Flushing's condo boom in the last decade by exiting the furniture department over a decade ago. But typical Macy's furniture are too large for the small units in the area anyway, small furniture would...

Terrible customer service! I was at the women's clothing section of this Flushing location on 7/15/23 and picked up some golf wear. A clerk named Jocelyn was at the cash register and preceeded to check me out. I realized I had to use my mom's Macy's card in order to make use of the coupon. Since my mom was sitting right there by the shoes(she is an older lady who needs a lot of breaks during shopping) I dropped everything and walked over to get my mom's card. When I came back in "2 seconds" time, "Jocelyn " was taking care of another customer. I waited until she was done. She saw that I was back and was waiting when she called the next person on line. Why? I should have been the next person to be served. It is the general rule that when there is something missing or lacking, you are ALLOWED the time to correct the situation so the transaction can be completed. Since I had already been on line, I should have been the priority AND the NEXT person to be serviced. They, meaning the clerk Jocelyn and her manager Zaaid, both claimed that I have to get back on the line AGAIN?? I already paid my dues by standing on the line the first time! This principle holds for most retail I have frequented, so what makes them any different??

I am disappointed that a big, renowned institution like Macy's do not train their employees in a manner befitting an organization such as Macy's. I think it's common sense to serve customers on a "first come first served basis." I don't know what they are thinking. Will not shop at this...