Maria's Hair Salon — Local services in New York

I want to start by saying that Maria’s does good hair at an affordable price, and I’ve appreciated that. However, their unreliability and poor customer service means that I would never return and felt the need to warn others who also value their time.

Twice in one year, they’ve completely mishandled my appointments, wasting a total of over two hours of my time with no accountability or effort to make the situation less frustrating. Most recently, I showed up for an appointment only to be told my stylist was out sick—however no one contacted me because they had the wrong number on file. I sympathize for the stylist, not the complete and utter lack of organization. Once again, I’ll be going into important events without my hair done.

On another occasion, they had me scheduled for a haircut when I had booked a full highlight. They didn’t have time to fix the mistake and sent me away without any effort to accommodate or make it right.

What’s most disappointing is the complete lack of effort to retain a loyal customer. When I asked if they could offer a small discount for the repeated inconvenience, I was told no—it wasn’t their fault, things happen.

Mistakes happen, but how a business responds is what matters. It’s 2025—having a reliable booking system and basic customer care is the bare minimum. Customers’ time matters, and business owners should act like it. It’s incredibly cheap these days to have a basic laptop and booking software, no excuses.

The quality and pricing are solid, but after two major issues and no attempt to make things right, I won’t be going back—and I think others should be aware...

Had an appointment for two haircuts yesterday morning. These appointments were made two weeks in advanced and were confirmed. I usually go to agatha so ever since my sister and mom have gone to her as well, several times now. We come all the way from queens close to JFK. But yesterday she seemed to be in a rush. My sister’s hair was not cut evenly. The back had a longer piece in the middle hanging out. The layers were not proportional at all. Her right side layers were all choppy and her left side were ok but not as noticeable. This isn’t the first time she has cut my sister’s hair and she has done a good job previous times. I don’t know what happened. For my mom she didn’t even want to wash her hair. She wet it with a spray bottle and got to work. I haven’t had time to check if it’s cut evenly but I will do that tonight after work.

I’m sorry but I don’t think it’s worth $45 anymore. It’s a good price but for a not so good job no thank you.

Also let me mention the last time I cut my hair I had to go back because I wasn’t happy with the cut. My hair just looked so much more puffy. So we had to do some adjustments and do thin sheer cutting to lessen the bulky look. I don feel like I should have been charged $25 which I was told was the price for just blow dry but when I’ve done cut and blow before I’ve paid $60 even. So I was overcharged for coming back to fix a haircut .

I tired to upload a video but it doesn’t let me so here are some...

I found my go-to hair spot in NY! (After trying some not so good alternatives... finally!) They corrected my yellow toned hair, fixed my uneven roots, and left me WITHOUT breakage going from extremely dark brown to blond in one session. They were able to give me a lovely natural blonde that was not too icey and not yellow with a soft shadow root so I could avoid the blunt grow-out line; just what I asked for... not many stylists are able to do that. Super affordable and quick. They legit will wash out the bleach from each section of your hair if it processes earlier than the rest in order to protect it (I have corse hair underneath and fine hair on top - they took this into account and went above and beyond.) I most definitely will be returning. I am not sure where the lower stars are coming from because these ladies are it; I would take those reviews with a grain of salt. I have had my hair severely damaged in the past going to other hair stylists and only trust select places. This is my new favorite. You will not be disappointed and it is 100% worth a wait to get on their schedule (I was lucky enough to be seen same day). I have thick 3A hair naturally that is very long (down to my bum), and they managed it perfectly - had them straighten it for the photo. Seriously, this is place is legit. So thankful. Sorry for the long review guys, but when it comes to my hair, I share what places do...