Mejuri — Local services in New York

I would not recommend Mejuri wedding bands.

Goodbye Mejuri, it was nice while it lasted.

I'd bought rings at Mejuri before (Spring St location- they were lovely) and figured it would be a good place to get my wedding bands. I went to the Williamsburg location, where they didn't have the sizes we needed in stock, so we had them shipped to our home. The first red flag here is that we were told a signature would be required for delivery, but the rings were just left in our lobby. Glad I worked from home that day so I could pick them up quickly, but the package could have easily been stolen.

After trying the ring on for a little longer, my partner realized that he needed a smaller size. My office is a block away from the Flatiron Mejuri location, so we stopped in around lunch on a weekday, in the hopes we could do a quick exchange. Everyone on the floor was busy when we walked in, so we posted up by the wedding bands to wait for somebody to be free.

We waited for at least 10 minutes without as much as a "hello". I made eye contact with a salesperson and she, seeming surprised, asked "oh, do you need assistance?". Oof, second red flag. Ma'am, maybe I do look poor, but I thought we were living in a post-Pretty-Woman society, where I was allowed to shop while frumpy.

I asked if we could exchange my partners ring for a smaller size, and possibly mine for a thinner one. The vibe was icy and skeptical. The rings were taken back and reviewed-- mine had "multiple scratches" and could not be exchanged. Fair, whatever. My partner's had "one small scratch" and could not be exchanged. What? They admitted that it might have just been sold to us that way, but we would have to return to the Williamsburg location and try our luck there.

Maybe it's just because I'm in my thirties now, but I truly want to get serious about my jewelry, which means having a relationship with a jeweler I feel comfortable with and who can back up their pieces or like... resize them at least. Mejuri is not that. Come here for a cute trendy piece (and dress the part if you don't want to be ignored). Don't come here for...

I really don’t write reviews but I was extremely shocked and unimpressed by how I was treated at this location. I’m going to make this VERY clear that I work within the retail sector and have been for 10+ years, WITH experience in jewelry, so I know what great CX is supposed to look like.

Firstly, I was made to feel like I wasn’t wanted in the store. I came in with high intent to purchase (and I did), but not a single associate greeted me, or asked me for help as I was visibly browsing. I had to flag an employee to discuss the earring selection.

She was “kind”, but was also speaking to me as if I couldn’t afford a $500.00 pair of solid gold hoops? Very insulting, because it wasn’t once, it was multiple times I was spoken to in a condescending manner about price range. THAT truly spoiled the experience, and because of that I’ll either shop online or never again with the brand.

If I came in with the intention to buy real gold hoops, that was going to be a sale you lost because of how I was spoken to. Do better, and treat every single customer with the same courtesy.

The singular star is because I love my earrings and am happy with my purchase, but I think I’ll continue to support the mom and pop shops that are the real purveyors of the NYC...

Horrible Experience at this location. When I asked to check if the earring placements are ok, he was extremely curt and didn't want to show me which areas I can place the earring on. I have previously gotten pierced at Maria Tash and the experience was much better. Here the piercer didn't show me if the needles are sterilized, if the jewelry is sterilized and he was clearly annoyed when I asked to move the placement.

This type of service for piercing is unacceptable. If the appointments are 20 mins only, they should tell people to show up early to select jewelry. Piercing is a permanent modification. Rushing someone through it is extremely unprofessional and makes the customer feel really unhappy. I literally walked away feeling that I was shooed away.

Also to add, I got my cartilage piercing first and got my lobe done after, and idk what happened but he applied so much force on the lobe one it was hurting a lot. This is my 5th piercing and I've never had anyone push the needle in with so much force on the lobe piercing. Honestly I was extremely unhappy with how the appointment went.

So not recommended at all, please book...