Miss Fringe — Local services in New York

This is in response to the review that was left by Adanna Gray on the stylist Brittney.

I am a client that just so happen to be there at the salon at the same time getting my hair done and I am familiar with the stylist and I witnessed this scenario previously mentioned by Adanna and I said hold on let me clear this up because Brittney is an excellent stylist. Ive been to Brittney a few times and she is excellent with sew in with minimum leave out but she is new to closure installs.

I was there and I witnessed Brittney running over from a previous client and asking from help from the salon assistant to get the client Adanna started but no one was able to help her.

She was apologetic to the client for the delay and started her as soon as she could.

There was no complaint from the client the entire time however the client did mention the timeliness of the service and Brittney assured the client that she wanted to ensure the service was done correctly and to standard so unfortunately she was not able to rush.

I overheard Brittney mention that it was her first time installing a closure install at the salon so I can see how the service could have taken longer than anticipated.

Meanwhile I observed the client Adanna continuing to add on more services that she was initially not scheduled for which included color services which Brittney accommodated with no problem. That will in fact increase the time of the service.

I witnessed Brittney considerately asking the guest if the install was too tight at every turn of the service and each time the client mentioned that nothing was too tight.

To get online (Im a journalist) and read that the client said that the install was too tight is peculiar considering the stylist literally asked over 8 times.

For Adanna to mention that she was possibly balding is not accurate considering I was there the same day as you being serviced and your install is not even 1 week old so how could there be balding in 1 weeks time.If you felt like that why did you not call the salon for a removal of the install. Give providers the opportunity to correct.

You mentioned that everyone tried to help calm you during the service but you said the stylist did not.

I actually noticed how emotionally unbalanced you appeared to be during the service so I can’t imagine your state of being directly related to hair it seemed as if you had something personal going on which is most likely why the stylist backed away from the situation to let the owner step in to further diffuse the situation. You seemed to be extremely upset which the stylist attempted to correct and you did not allow the stylist to correct and you failed to specifically state what your exact concern was.

Again the owner stepped in to adjust the service and informed you that it could be corrected but the owner had to finish her current client and suggested you to get something to eat and come back. I would imagine this is also what contributed to you being at the salon for the duration of time.

In the end I observed you leave with a smile and well...

Professionalism was not there. Stated that the Install was taking a long time and she proceeded to make comments making situation worse and making me feel uncomfortable. If a client does not like the work or the 8 + hours your taking to do a simple take down of an install and closure reinstall (takes usually 5 hours max!) then you should listen and maybe not have that available as a service. My raw hair is cut up. Wefts are cut up. When the owner (Aja) took a look at my install she was flabbergasted with how the quality was and Brttney proceeded to challenge the work she did. There was nothing quality about my install and I strongly recommend that not only she learn the technique of how to do closure installs but work on her professionalism and attitude towards her clients. There were points she completely shut down and stopped talking to me after me verbally saying how upset and disappointed I was in the service to a point the other stylist in the shop were consoling me instead of her! Aja was thankfully able to attempt to fix the damage that’s been done but there are some things that can’t be fixed. (The cut up wefts) Brittney tried her best I feel but definitely failed once I communicated about the length of time it took to complete my service and the quality of it. The closure was rippled by the time Brittney finished and when Aja was fixing it she saw the insane mistakes. I was there at 10 am my appointment time on time. Didn’t get started until 11:30 am. Didnt finish with her until 7 pm! Then after Aja fixed it I left at 9 pm. Also it’s been a few days and she did ask if the sew in felt tight, it didn’t at the time or maybe I was just frustrated and wanted to leave but now I’m realizing it was extremely tight where I have bumps now on my edges and possible hair balding due to tension. That’s unacceptable and I’m a bit traumatized and disappointed in the...

I got a 5 track sew-in with one of the stylists. Within 2 weeks (I have no clue how soon after getting it done it started to come out but by this point it was obvious) one of the tracks came halfway out, which resulted in me having to continuously lay it flat so it wasn’t noticeable. I thought this was a fluke and returned to have my hair washed and I had it removed. I didn’t even want to bother having it redone and possibly being asked to pay for it again/it coming out again. So basically I paid $30/$40 for a track that lasted no more than 10 days. Turns out, this wasn’t a fluke - a few days after that, another track started coming out. This one is not as undone as the first, just on the side a bit plus part of it puckers up in the middle.

Since the majority of my natural hair is out, I’ve gotten a silk press during both of my visits. Both times, my hair has remained straight for a few days before it has puffed up into a fro. I’ve never experienced a silk press nor tracks deteriorate the way I did visiting miss fringe. I have a silk press now from another stylist at a different salon and it’s lasting great, as I’m used to. I will say both stylists I saw seemed to be more junior, so perhaps things would be different with a more seasoned stylist. But the price I paid did not reflect their experience level (if my assumption of their experience is correct). I paid $140 for a silk press which for me is on the higher end and was far less in quality. The stylist had to ask around for how much to charge and no one knew for sure, which tells me they probably mostly do full sew-ins. Even the owner, when asked how much I should be charged, looked at my head and said “what’s that?” If they’re going to have stylists with a range of experience/skill levels, the prices should reflect that, as they do with...