Gong Cha — Restaurant in New York

I’m writing this review here because I couldn’t find the link to leave a review for the store at Queen Center Mall.

I arrived at the shop today, July 29 at 11:05 AM. the store was supposed to open at 11:30 AM. I waited patiently for 25 minutes. At 11:32 AM, I walked up thinking the store might be open, but the staff member was still putting cash into the box. When I said “hi,” I was completely ignored.

I assumed he was busy opening the store, so I stepped away to other store for a bit. I came back around 11:45 AM.

At that time, he was making the drink for another customer, so I waited in front of the cashier counter, clearly ready to place my order. But I was still being ignored—not just me, but also other customers.

One woman even stood directly near him and politely said “Excuse me,” loud and clear—but she was completely ignored too.

I got really frustrated and ended up leaving without ordering.

I have things to do, but I waited over 40 minutes just to place one drink order. I didn’t get angry because the store opened late—I understand things can get busy. What really piss me off was being completely ignored as a customer.

I feel like almost an hour of my time was wasted—an hour I could’ve spent getting things done. I will never come back to any of Gong Cha for being poor management and not training well with...

Since I live across the street from this, it's super easy and convenient for me to get bubble tea from here.

The shop itself is very small. There are only a few seats since this place is more of a order to go place. The staff works very quickly to get your drinks made.

Customers used to be able to earn points by giving their number to the cashier. They are currently working on a new system so they have reverted back to the card and stamps. The cards are laminated so the stamps rub off pretty easily. I have had to tape over it to make sure that it doesn't come off.

I always get a regular milk tea with tapioca and every time I have ordered it, it taste the same. No complaints about their tea.

This is always a great place to go to get bubble tea since it's in a convenient location. I think it's one of the only bubble tea spots in this neighborhood since there aren't too many Asian...

Let me just start off by saying not all locations know how to properly make these drinks !!! & with that being said I wanted to take the time out of my busy Saturday to say that I intentionally come to this location only & always because they're the only location that knows how to make my drinks so yummy !!! I always come with my entire family & get like 3-4 drinks, & the staff here is a awesome!!! They never miss or mess up a drink , it's always delicious & they're always done in a timely manner !! & especially this employee named Emily! You rock thank you for always being so sweet & kind and with us & always having a positive attitude & a smile on your face !