Petqua — Local services in New York

First, let's get the good stuff out of the way: The store has a reasonable selection of pet supplies. The downstairs where the fish are kept looks a bit dingy, but I think the tanks are reasonably clean. But.

I know that large chains always keep bettas in spaces that are way too small - it's the shame of the industry. But I expect a local fish store not to do that. It's disgraceful. Well, Petqua does it. And they not only do it, they keep these poor fish in confinements that are actually SMALLER than any of the chain stores near it. The bettas are actually in 6 oz plastic drinking cups. Like you get in a convenience store. The Petland has half-gallon bowls. The Petco uses those small tupperware things. But even those small tupperware things must be TWICE the size of the tiny cups Petqua keeps them in.

And it's not only cruel to the fish, it's unhealthy. Fish pee and poop in the water, and the toxin levels in those cups must be sky-high. They are basically making the betta sit in ammonia until someone buys it. Which shortens the fish's life by the way. But maybe they think that's good, because then the owner of the dead fish will buy another fish, I don't know.

I do not understand why stores can't keep bettas on display in small one-gallon bowls. The fish really needs 5 gallons, but 1 gallon would be reasonable until someone buys it and houses it more properly. But a cup? ...

I picked up an 11 inch 13lb sulcata back in April there. After upon making the purchase I had discovered it had a URI and a missing scute which I found glued back on the day I went to pick him up. The first time I visited was with my 9 year old daughter, after doing research on finding a sulcata, the scute was not attached. It was only on my second visit, calling the store before to alert them I was coming to purchase the tortoise, that the scute seemed to have been reattached before my arrival. Not to mention the amount of mucus coming from the tortoise's nose which indicated an upper respiratory infection. Despite the shape this animal was in I was determined to purchase the tortoise as now the goal was to nurse it back to health. In addition, this was the very tortoise my daughter had her heart set on as we both are major reptile lovers. Ultimately, I spent hundreds of dollars on vet bills to have my tortoise examined, x-rayed and prescribed antibiotics which I had to administer with a needle. However, I'm proud to say he is happy and healthy, and has grown since then. No hard...

Inconsistent inventory and inconsistent pricing one week feeders 28 a box of 1000next week 38 the next week back to 28, tell you to come get box of feeders on shipping day ( we’d) to try not to get you to buy inventory boost prices so they can sell part out for more, or staff call personal dibs. Improper pet housing. Inadequate lighting, and some species that should be housed alone will have 3 or more in enclosure like leopards and gargoyles geckos. Bare minimum needs are met. If that I won’t get started on the fish ! But the bettas suffering. Ide shop around first I’ve given them almost a year of business with my first couple transactions Being several hundred, hoping the next week would be better experience then I the last, hoping they see the value in the returning customer, but each time I’m proven they can careless of my business with they way the conversations go. So this is the last week I’ll return. The convinces of working two train stops away was the main drive to further business but honestly it’s worth my time to go out my way...