Quick Repair and Electronics — Local services in New York

I was planning to write a blow-by-blow of every delay and failure of communication, but my experience ended up going on for so long that it would take thousands of words to cover it all. So here are the highlights:

1.) When I brought them my phone, they told me that it would take 3-4 days to repair. Two and a half weeks later, they gave up on the prospect of fixing it and transferred my data to a new phone.

2.) On multiple occasions, there were delays, in which my phone wasn't ready at the time that I was told it would be. The workers (and I should stress that I interacted with multiple workers, this isn't any one employee's fault, it's a structural problem with the company) never once apologized for these delays. They also never explained to me why the delays happened unless I explicitly asked them to.

3.) Every time I interacted with workers, I asked them to email me instead of calling me. The first four times I asked them to do this, they said yes, and then proceeded to not email me. (The fourth time this happened, when I called them on a friend's phone to try to figure out why they hadn't contacted me, the employee said, 'Oh yes, we tried to call you, but you didn't answer.' It's hard to describe how frustrating this was to hear after asking them to email me at literally every chance I got.) The fifth time I asked them to email me, I was informed that their system isn't set up to email customers, and that the employees would have to use their private emails if they were to email me. This is a very weird arrangement for a phone repair place (the reason they couldn't call me is that, y'know, my phone was broken), but it's even more aggravating that they didn't tell me this until after they had already agreed numerous times to email me.

4.) Twice, they told me that my phone was ready, only for me to show up and find that it wasn't fixed. Specifically, my phone was having a couple problems, and one of them was that it wasn't reading my SIM card. I know that they wrote this down when they took my phone, because I could see it on their online portal. Despite this, they gave my phone back to me without fixing this multiple times.

5.) To add insult to injury, after they gave up on fixing my phone and transferred my data to a new one, they tried to keep my old phone (which was completely functional except for its inability to read SIM cards), and I had to be very insistent to get the old phone back. I'm very glad I insisted on keeping it, because when I got home, I found that they hadn't even finished transferring the data to the new phone, despite the fact that they'd had the two phones for hours, and despite the fact that it only took about twenty minutes for me to complete the data transfer myself.

In short, this may be the worst experience I've ever had in any customer service situation. The employees did almost nothing that they said they would do, they provided the bare minimum of information at all times, and despite failing to fix my phone and taking about five times as long as they said they would, they only apologized once throughout this process (at the very end, when I told them the phone still wasn't reading my SIM card). I feel like it sounds like I'm exaggerating or making this up, and it did feel genuinely surreal as it was happening. Towards the end, it felt safe to assume that nothing the employees were telling me was true, and that the opposite of whatever they said would be the outcome. It's hard to describe how anxiety-inducing it was to both be without my phone and to constantly be told information about when I'd get it back that turned out to be untrue. I'll end by emphasizing again that, because I interacted with multiple employees who all acted in basically the same way, it's clear that this is a structural problem with the company and that the blame lies solely with the owners/managers. They do not deserve...

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If you get screen repair just beware that: Screen can get internal cracks and break much easier than apple screen, causing whole thing to go black. (First time this happened they repaired it as it was literally me putting it down hard on the counter and they said it was a 'faulty batch', yesterday I was biking and unfortunately got hit by a car so my phone flew and the back cracked but imo since the front was unscathed just internal cracks again I highly believe my phone wouldn't have gone dark and broken internally if it was the original apple screen) Tap to wake does not work. I would pick up my phone and it is on but i can tap all i want and nothing would budge, I'd have to press the side button to turn on the phone which can get very annoying over time. The face ID stopped functioning the same for me since their repair, I'd have to be much closer to the phone to get it unlocked. It was negligible at first but then I started feeling the hassle of needing to be a few inches from phone for it to recognize especially with quick things like apple pay. The battery was functioning much higher before my repair. They swear they did not touch the battery but I never had an issue worrying about my phone dying and after the repair I could barely make one trip to somewhere and my phone would be dead. I see other reviews mentioning the same and I can't prove anything but know subjectively how much my phone lasted before repair.

I paid $200 for 'premium OLED' screen that was promised to have no noticeable differences from apple and would not be easier to crack than apple screen. This is simply not true. They refused a refund the first time I went in with internal cracks but did re-repair. This last time I went in and there was damage to back of phone, they refused saying that I already repaired it once which would have been fair if I wasn't already displeased with the quality of the screen and now I am down $200 and no phone because I can't sink more than its worth on repairs. Regardless even if I hadn't gotten into an accident yesterday causing the damage, I just want to warn other customers of the differences in the screens they use vs original apple. The warranty is 1yr and covers only defect but drops are not covered (the main issue that can happen to screen and that is weaker than apple in...

"Quick Repair Phone Services and Sales: Your Ultimate Mobile Solution!

I recently had the pleasure of visiting Quick Repair Phone Services and Sales for both a smartphone purchase and a repair, and I couldn't be more impressed with the level of service and expertise offered by this establishment. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me with all of my mobile device needs.

The store itself boasts an impressive array of the latest smartphones, accessories, and gadgets, making it a one-stop destination for anyone in the market for a new device. The staff members were incredibly helpful in guiding me through the selection process, taking the time to understand my preferences and recommending the perfect phone for my needs.

In addition to their sales offerings, I also had the opportunity to utilize their repair services, and I must say, I was thoroughly impressed. My phone had suffered a cracked screen, and I was worried about the cost and time it would take to fix it. However, the technicians at Quick Repair Phone Services and Sales were able to quickly assess the damage and provide me with a reasonable quote for the repair. The best part? They were able to complete the repair on the spot, meaning I didn't have to go without my phone for an extended period.

The quality of the repair was impeccable, and my phone looked and functioned as good as new. I was extremely pleased with the level of care and attention to detail that the technicians demonstrated throughout the process. It's clear that they take great pride in their work, and their expertise is truly unmatched.

Overall, my experience at Quick Repair Phone Services and Sales was nothing short of exceptional. Whether you're in need of a new phone, accessories, or expert repair services, I highly recommend paying them a visit. Their commitment to customer satisfaction and the quality of their products and services make them a standout in the industry. I will definitely be returning for all of my future mobile...