Spectrum Store — Local services in New York

I normally don’t leave reviews or complaints, but after reflecting on my recent experience, I felt compelled to speak up. I don’t want another potential customer to go through what I did at the Spectrum location on N7th St in Williamsburg.

To be clear: the store is clean and visually appealing, but the customer service I received was shockingly poor—lacking in manners, consideration, and basic empathy.

Here’s what happened:

On Monday, September 15, I visited this Spectrum store for assistance with a broken iPhone 15 Pro. The back glass had shattered, and I decided it was time for an upgrade. I had purchased that same iPhone (and started my service) at this very location a year ago, so I assumed returning here would be the smoothest route.

Unfortunately, that was a mistake.

I spoke first with Alex, who suggested that instead of trading in the phone (since I still owed $570 on it), I should do an Anytime Upgrade. That seemed fine—until he ran into a problem disabling Find My iPhone, which is necessary to complete the upgrade. He told me that he couldn't fix the issue in-store and advised me to go to the nearby Apple Store on N3rd St to have the device reset.

I double-checked with the store manager (a woman in a gray shirt—didn’t catch her name) and she repeated the same advice: go to Apple to have them reset the device.

So I did. The Apple team was helpful and completed the reset. But when I returned to Spectrum to continue the upgrade process, Alex told me that Apple had "reset the phone too much" and that Spectrum could no longer access what they needed—particularly my number and data. I was completely shocked. Alex had failed to give me any clear instructions on what exactly needed to be done at Apple.

When I asked him how to fix the situation, his response was:

“I don’t know take it back to Apple. It’s technically your fault.”

That line was the breaking point for me.

I had missed a day of work, lost access to all my data, and was met with complete indifference. After leaving the store very upset, I had to call Spectrum customer service using my mother’s phone. After over 2 hours and being transferred multiple times, I finally reached Evan, a representative who helped me not to keep my old line but to add a new line for my monthly bill only to come out more expensive and he order an iPhone 16 (the iPhone 17 had a 3-week wait).

I agreed to 24-hour delivery since I needed the phone urgently for work. It’s now been six days, and I still haven’t...

Updated : April 10 2022

Just went to pay my spectrum bill and had a interesting experience.

The machine to pay your bill , had a note on it - Out Of Order * So , one of their representatives, told me that she can process my payment.

I Went to her counter / computer and .. while paying my bill SAYEDA the spectrum rep , was trying to encourage me to add a land line to my account. I explained that I’m NOT INTERESTED, that my cell phone is sufficient.. * I Was wondering why it took her ten minutes to process my payment. ?

She was typing away at her computer so much , it looked like I was booking a flight.

Anyhow- got my receipt - told her to have a lovely day , and went about my business.

When I returned home , I saw an email from Spectrum, Change of service Notification **

I called spectrum to ask what changes to my account ? And why my bill is now higher ??

The rep on the phone was very polite and helpful and professional. She said that it looks like I just added a landline to my account. Wow !! How Crazy is that ‘💥

After telling SAYEDA I’m not interested, she still added it to my account covertly.

After doing some research, it appears that these reps get a commission for adding services. It is unbelievable, that after denying multiple requests to change my service , she went and did it anyway.

Total Fraud and totally busted !! I reported her to upper management, and had my account restored to the way it was , before just trying to pay my bill.

After hanging up with spectrum customer service, I went back to the store to confront her and speak with a store manager. I was told , there was no manager on site. What a joke.

Everyone was looking at her , including her fellow employees, that she got caught trying to scam a customer..

I’ve been with spectrum , since they took over Time Warner. What a poorly run corporation, to have employees trying to scam their customers , who are just trying to pay their bill. I feel very sorry for these employees , if this is the way for them to make extra money. So sad. 🙄

Everyone who goes into that place should be on full alert of their deceptive up selling and look out for scams and new services added to their bill.

They are fishing for people not paying attention 🚨

Sayeda , your a disgrace to Spectrum - and I’m glad I busted you ..Karma works wonders , I hope your management actually fully investigates you...

Spectrum is a predatory and dishonest company.

I signed up for Spectrum internet at a temporary apartment in Greenpoint and was promised a $65 discount in writing, which was never applied.

The service itself was terrible — frequent outages that disrupted my work. When I moved, a representative offered to transfer my service and confirmed Spectrum was available at my new address. After scheduling installation, the technician arrived only to discover Spectrum does not service my building.

I spent hours on the phone trying to resolve equipment return issues for a location I no longer had access to, and was assured that I didn’t need to do anything else. Months later, Spectrum sent an $85 charge to collections — I ultimately paid it just to stop the harassing calls and texts.

To make matters worse, I still receive weekly mailers at my new address — a building Spectrum doesn’t even serve — with misleading “IMPORTANT NOTICE” language.

This company’s deceptive sales tactics, poor service, and harassment of former customers make them one of the most frustrating and unethical companies I’ve...