Sundays Nontoxic Nail Studio Soho — Local services in New York

Sundays has been my go-to selfcare spot since I discovered it during my pregnancy in early 2023 (I went to the NoMad location regularly before this one opened). Previously, I really loved their customer service, their technicians’ attention to detail, and that they seemed to treat their employees well (this last part is important to me- my mother worked in exploitative NYC salons in the 90s). But after today’s nightmare manicure with Rinku (my second visit to this newly opened location), I don’t know if I’ll ever come back.

Rinku had a bad attitude from the moment I sat down. When there were no gel nail colors for me to pick at my seat, I asked for them but Rinku said that I “had to wait”until after I did my soak-off. She was very rough and caused a lot of pain in filing my nails. Even though she saw me take my wedding rings off and struggle to balance them on my lap, she did not bother to get me a ring bowl (my awesome pedicurist, Martha, later did). And despite being promised tea, I did not get it until maybe 1.5 hours into my service (others around me received water/tea promptly).

At first I thought Rinku was just having a bad day but towards the end it felt more like she hated me for no reason. My nails were shaped and filed very unevenly- one hand’s nails were much longer and pointier than the other’s. Three times, I asked kindly and respectfully for Rinku to make them look more similar, and each time she just went through the motions of filing (roughly) for a few seconds without actually fixing the problem. She also made it difficult for me to compare the two hands again.

At the end, the cured gel was uneven and lumpy, and my two hands looked nothing alike. It was as if two different children had given me a gel manicure on each hand. By this point, Rinku had showed such nastiness that I didn’t bother to say anything again. I waited until she was out of earshot to flag Caity at the front desk. Martha then spent another hour fixing my manicure and redoing five of the ten fingernails. (I was at this salon for nearly 3 hours today—3 hours I’ll never get back.).

At any other studio this would have resulted in an automatic refund, and while Caity was apologetic, she kept referencing communicating with “Support” and only offered me a 10% discount. All my fingers were in pain after Rinku’s rough handling and filing; I figured it would fade. It wasn’t until I got home that I realized she had actually cut the skin on my pinky under the nail (photo here—Caity took the photos of the uneven manicure that was fixed so unfortunately I don’t have those).

I texted Caity to ask for a refund given this injury, and she again apologized and said that “Support” would review and get back to me. I’ll update my review if I ever do hear from them, but this experience and the corporate-speak has me concerned that Sundays has expanded too fast to maintain its previous quality of care. I used to think they were independently owned and well managed, but I guess was wrong about that too. I’m really sad and disappointed, and will be looking for a new...

I'm 2 pedicures in at Sundays, and just booked my third. I've sat with Rinku every time and each time has been more pleasant than the last, we even chatted about her home country the last time I saw her which was sooo nice. I love the attention to detail on my cuticles, and in the past I've dealt with toenails that grows SLIGHTLY ingrown (not enough to cause swelling but enough to randomly be painful) and now that I think about it.. I haven't experienced any pain in that area since Rinku has been taking care of them. I worked in a nail salon for almost 2 years, so as a result I definitely have higher standards but I am VERY pleasantly surprised with not only the service + cleanliness at Sundays, but just how right the vibe is. Every detail is thought about! One of my fav things they have in the salon is a tan bin that is situated out of your way, above + behind your head - from what I can gather, its purpose is to be able to put your purse + other personal items aside and out of your way. As a result, your lap is clear, you're super relaxed, you're sitting in this spacious comfy seating while getting a pedi and looking out into Soho while listening to lofi and it's all just.. nice. Thank you Sundays for giving me a home salon for my pedicures, as I've been searching...

I just visited Sundays for the first time and WOW, I am absolutely blown away by the experience! Not only do they use all-natural nail polish, but their commitment to customer service is truly what sets them apart from other places. From the moment I walked in, I felt completely comfortable and relaxed. Julie greeted me warmly and showed me the space before starting with my service, and she was the perfect touch point checking in throughout my entire experience going above and beyond to ensure every detail was perfect, and it truly made my visit special. They offer mediation music and affirmation cards to really create a wellness experience at your visit and I loved that.

My nail tech, Yashoda was amazing! The atmosphere is calm, cozy, and inviting, and the attention to detail in their services is impeccable. If you’re looking for a nail salon that prioritizes your well-being and offers a top-notch experience, this is the place! 10/10...