TickPick — Local services in New York

Back on January 10th, I received a Chase Freud Alert, regarding a charge for $1370 from a vendor ‘TickPick’. I immediately recognize the name as I have always bought Mets tickets from TickPick in the past. However, not nearly as much as 1370. I immediately responded to the chase fraud alert, confirming that this purchase was not made by me, and was in fact, freud. Chase bank promptly closed my current credit card account and reassured me I would get a new card in the mail. Now, here is the DINGER… THE same day I got the chase freud alert, I go to Tickpick to delete my account, and turns out, You can’t! You have to send a formal request stating the reason you want to delete the account and they have to approve it. Okay- no problem- I let them know, my account was hacked and I did NOT make a 1370$ purchase. No response, just confirmation from a ‘no-reply’ automated email confirming they received my request. I would later receive a new card in the mail. A few days pass, and I noticed the charge was still not lifted from my account so I called Chase to see when this would happen. They apologized and lifted the charge almost immediately. Fast forward nearly 2 months, A few days ago, February 23 I checked my credit card statement, as I normally do everyday, to find that my statement was over $1300. I knew I had not spent or made any large purchases in the last few days. I check my transactions, NOTHING. I call chase bank to get to the bottom of this, and they let me know TickPick re-billed me for the 1370. Chase basically said “TickPick did their own ‘investigation’ and sent a report confirming that the 1370$ was me based on the following: “..the billing address on her tickpick account matched the credit card, and she has previously purchased tickets from us in the past”. Well DUH! Whoever hacked my tickpick account has my credit card since it gets saved in the tickpick account, of course everything was going to match up! Way to go tickpick- the most superficial ‘investigation report’ I have ever heard of. I told Chase i guarantee if you track the IP address of where this purchase was made, it WONT be NY, and sure enough, Chase let me know the purchase took place in Michigan. However, this wasn't enough proof for chase to believe that i did NOT purchase these pickets. Chase let me know this was was out of their hands and they need written proof from either tickpick or my email service, that I did not make the purchase and my account was hacked. I call tickpick for probably the 7-8th time to try and get someone in the fraud department to help me. This was after sending over 5 emails, all which I STILL have not received a response to. 3 reps from tickpick confirmed they can’t help me, they don't have security/hacker protocols in place, there’s nothing they can do. I ask to talk to a supervisor, they let me know they cant do that over the phone. I ask for the headquarters phone number, they say they don't have one. TickPick has and STILL avoided me at all costs regarding this case. At one point, I even called and just said “my account has been hacked, can you transfer me to the Freud dept”. They responded they don’t have one— BS! To make a long LONG story short after so many phone calls so many emails and ultimately multiple hours of my time, I finally got in touch with a Chase Bank representative who was a BIT more helpful. He spent over an hour and a half with me on the phone going through the key points, getting...

If I could give this company zero stars, I would. The lack of customer service is unacceptable and unwilling to help. TickPick would rather lose customers than do right by their customers, earning their trust, and refunding tickets when necessary.

I purchased two concert tickets from TickPick for an outdoor concert. When the day of the concert arrived, there was pouring rain all day. Nevertheless, we went to the venue in hopes that that the weather would clear up. Unfortunately, the weather got worse and the rain turned into a thunderstorm, with lightning striking very close to the stadium. The event staff began sending people home and advising the customers that the concert was cancelled. After driving an hour and a half in the rain, the venue proceeded with the concert.

I am aware that TickPick has a “no refund” policy, but due to the circumstances, I decided to reach out to them. After all, they did state in a reply to another bad review that refunds were awarded in special cases. The next day, I called TickPick to resolve the situation. I was told that they were already working on it and would contact me shortly. Weeks went by, so I called TickPick again. I was told that a manager would email me. At this point I was hoping I would at least get a call back, but soon after it became clear why I got an email instead of a call. In his email, Jack the manager said that to solve this problem, they would offer me a credit to TickPick for $92 (half of what I spent). The reason why I got an email? Probably so that I would not bother disputing this further.

Because I was unhappy with this outcome, I went to my bank and filed a claim with them. Unfortunately, they were unable to help me as well. When I called TickPick back in order to make things right with them, again they were unable to help me.

After speaking to two representatives, both of them advised me that if I were to drop the claim that they would be able to revisit my case and hopefully help me. After calling a third time today, I was told that this was not true and that because the claim had already been closed that there was nothing more that TickPick could do for me. Not only was I led to believe by not only one, but two employees that TickPick would help me, but I spent an hour of my day on the phone with them to get nowhere. TickPick would rather pocket the money and lose the customer rather than do the right and just thing.

Now I am left with a $92 credit (which is to be split between two people) to a company that lacks basic customer service. Do not waste your time here unless you are willing to gamble...

Do not sell your tickets through TickPick, they advertise that they can broadcast your tickets across multiple websites to increase the chances of selling, which is a lie. My tickets sat for 6 weeks only on their website and no one could explain why. Intially, they stated she could not disclose what other websites the tickets would be on. Why am I not privy to this information?? Because they do not actually post on reputable sites. A more recent rep confirmed they will be listed on StubHub, SeatGeek etc. So, I searched every reputable site that I could think of, they weren't listed on any other websites at all. Turns out that even tho my profile reflected that the AutoListing feature was ON, it really wasn't. I did everything that I was supposed to do and confirmed each step with their rep only to find out 6 weeks later that, none of my efforts worked and the ON feature was never really ON. The suggested resolution was to delete the listing and put it back in hopes that would work. Deleting the listing automatically sends the electronic tickets from TickPick back to my Ticketmaster account and this would require me start the entire process over and transfer my tickets back to TickPick again. Total waste of time and the concert is in 2 weeks.

They also didn't have an updated map of the premium concert seats that included food and liquor for Statefarm Arena. This accounts for about 1200 seats in the arena that people could not sell or buy because someone missed adding the 17 sections to the site. They were added once I escalated the issue to their IT department. This is just subpar and unacceptable for a ticket sales platform and sellers stand to lose a great deal. The amount you "save" on fees isn't worth the tickets not selling at all.

P.S. The "owner's" response below is BS, my tickets were not broadcasts on any other site, I escalated the issue to a manager, which confirmed that they were not autolisted and the case had to be escalated and reviewed by IT. At that point, I said forget it to not waste any additional time with a misleading company. I then removed my tickets from their platform and transferred them back to a real platform...Ticketmaster. My tickets were no where to be found on any website, regardless of pricing, payout blah blah blah, my seats didn't exist.

Also, when looking at Google reviews, choose to view the additional reviews and sort by lowest rating, you will see all of the real reviews instead of the recent 5 star, which I'm sure is fabricated like this company. I can see a class action lawsuit in their near future. Use reputable sites, this...