Stout NYC — Restaurant in New York

Been coming here regularly and for almost every playoff game, and have spent loads of money. Not saying that because I should receive any VIP treatment for this but perhaps just a modicum of decency, and not like I’m some degenerate trying to scam my way into a sports bar. Came for a playoffs game. I arrived on the later end for a reservation my friends had. There was a queue already but I went to the front to let them know I was here under a reservation. I wasn’t positive whose name it was under and gave one name from our party. The Irish guy there says he doesn’t have that name. So I said sorry, let me call. He hears me clearly on the phone as I had to shout for my friends to hear me, and I’m asking for the name on the res. They give it to me, and he again says he can’t find it. Which is fine, I would have gone to wait in the line if this were truly the case (although I don’t understand why as we legitimately had one and my friends are literally inside), but then he adds, “I don’t know what you’re trying to pull, you’ve now given me two names that don’t check out.” ??? It’s so unnecessary to imply that I’m trying to lie my way in to a sports bar. He also maybe could have checked his spelling of the names etc, but no, dude jumps to I must be lying. I calmly asked him why he felt the need to imply that, I was simply giving him the info that was given to me. I understand he can’t find it for whatever reason but there’s no reason to imply I’m lying. He doubles down on his attitude, eventually going on to say well there’s no way I’m getting in now… ?? For simply asking him not to act like I’m a liar trying to scam my way into a sports bar? My guy is on a massive power trip. Really disappointing experience given that I love the...

I was a fan of Stout Penn Station. I've been multiple times with friends to watch Knicks and Rangers games, and have enjoyed the drinks, good food and electric atmosphere. However, my most recent experience here for the Knicks playoff game was very frustrating. I called 4 days prior to reserve the booth for my friends and I (since we were a large party) and I even got a confirmation call the day before with all the details. The day of, as our waitress walked us to the booth we noticed there were two people sitting in this large booth with buckets of drinks. The waitress went back to check with her manager (head hostess) if we had the booth and she must've confirmed we did because when the waitress came back she tried to kick the two people out of our booth but they wouldn't leave. When we spoke to the manager (head hostess) she completely lied to our face and said our reservation wasn't for the booth and they don't take reservations based on space, only by numbers. Instead of giving us the space we reserved days in advance she lied and denied us doing exactly that. After going back and forth for ten minutes she sent us to a table downstairs, and even that took ten minutes for us to get seated. In my opinion, it was extremely unprofessional and everyone outside of the head hostess was very sympathetic and trying to help. Especially as a larger group that spent a lot of money I thought it was unacceptable we didn't get the space that we reserved. Shoutout to Tika, Carolina and Emma for helping us out; in spite of...

I found the service at this place quite awkward. Went in with a buddy, ordered a couple of drinks at the bar and sat at a table. We were then told that we had to wait to be seated. There are several empty tables, but ok... Carry our drinks to the front where the waitress uses her system to allocate us the table we were already sitting at. Right. We go and sit down, and are immediately asked if we want a drink (though we clearly have two full drinks). No thanks. We drink and talk in peace for a few minutes before deciding to head outside for a smoke. Our drinks are more than half full and we just sat down at tables that had been specifically allocated to us so we figure it's ok to leave them there. Nope! We come back to an empty table. Waitress approaches and asks if we'd like a drink. Yes, we'd like our drinks back please! Would we like to put them on our tab? No, we've already paid for them. "But don't you have a tab open?" "No, we got them at the bar" She proceeds to explain the seating system to us, just in case we didn't understand it when the first waitress explained it. By this point we'd probably spent more time talking to the staff than each other, just to buy two drinks and drink them. We did eventually have our drinks replaced. I wonder how it works if you strike up a conversation with someone on another table? Do they come over and chaperone you back to your own table with a detailed explanation of the table...