Newport Silver Company — Local services in Newport

I walked into this very cute shop. The only kind of jewelry I own is silver, so I was excited to stop in and see what pieces they had. They had very beautiful pieces, from different price ranges. So I walked in and the clerk was helping a mother and daughter find things they liked. Which was completely fine, they were there first. However, what pisses me off, is that I was never even acknowledged. I walked around the entire store for 15 minutes, and not one word was ever spoken to me. I actually found a cape cod bracelet, that was $150 that I truly loved, I would have bought one for me and my mother, but because the clerk didn't have the proper manners to acknowledge the people who walks into her store, I left. A simple hello, would have made you...

I’ve been to Newport Silver Company before and always loved their rings, so I decided to stop by again. This time, though, my experience was very different. I found two rings I really liked, and the lady helping me was kind at first, trying to find my size.

When she couldn’t, she brought out what she said was the same ring in a slightly different style. But as I tried it on in the mirror, I noticed her switching the tags — raising the price from $35 to $49. When I asked about it, she simply said, “That’ll be $48, please.”

It felt dishonest, and I decided to walk out without buying anything. It’s disappointing because I genuinely liked their jewelry, but this experience left a bad impression. I’d just advise being cautious if...

Went to this store this morning and had a terrible experience. I spent $130 and was supposed to have two rings. I only left with one since while I was putting on the other it snapped in half. Not only did the woman completely ignore me, but when she finally acknowledged me, she basically said there was nothing she could do and I shouldn’t have “stretched it out”. I have worn sterling silver rings on all fingers for years and have never ever had one snap in half like that. She did absolutely nothing to accommodate me. Didn’t let me pick another ring or reimburse me. Left with one ring and am completely unimpressed with the customer service I...