DXL Big + Tall — Local services in North Canton

If I could give a 0 I would. I am letting their corporate office know. When I walked in the store I asked the 1st salesperson where boots were and he said “around the corner”. So I had to find my way around to the shoe area by myself. When my husband was ready to try the boots on the salesperson did not bother to help him so I got down on the floor in the store to help him. Finally when it was time to check out I had 2 offers and the sales clerk gave us a lecture on how 1 household cannot use 2 offers. Even though the person with me had her own house she said it wasn’t fair for her to use a coupon that was EMAILED to me. After going back and forth with her I asked for her name and she replied with a snippy tone “Allison ...Allison Lane”. I contacted the Corporate office and they apologized profusely and told me to go back to the store and let her know to create a separate account for the 2nd person and use the 2nd offer. I have shopped with this company for over 30 years (back when they were Casual Male Big and Tall) and have shopped at locations in 6 states and have NEVER been treated in such a rude, unprofessional manner. I am very...

First of all my son and I always shopped here and spent usually just under $$300.00 every time we were there until the management changed for what reasons I do not know. But we have went in a few times since they have changed people and there is this arrogant atmosphere and I thought it was just me but I brought two other people with me the last time I was there and after leaving the store they asked me if the guy that waited on them always acted like he's better than everyone else. I said why they said that he acted like he an arrogant A_ _ . I said well I thought it was just me but since they changed hands he's been there and he makes you feel very uncomfortable and you think being a man of color he would be different it has gotten so bad I have went to Duluth clothing and Actually there clothing is somewhat cheaper and the same quality and better CUSTOMER SERVICE . So for all of you that think there is no other place to buy big and tall clothing and if they don't have it in they will get it for you ASAP. Don't settle for someone waiting on you that makes you feel like a lesser of a person. DXL you need to look into this person...

If I could give less than 1 star I would. I absolutely love the DXL company but the management at the Canton store is beyond disappointing. The store manager and his assistant (Both African American) are very rude people with very dull personalities. They always seem to say smart remarks when I come into the store. Just from talking to other customers that go there, I know I’m not the only one who feels like this. I wonder why every time I go there, there’s a new employee working. I bet they don’t treat their employees very well either which leads to a high turnover rate. If this were my company neither one of these managers would be working for me in a million years. And if this behavior continues and nothing is done about it, it says a lot about the higher up leadership as well. Do better DXL. Until new management is hired, I’ll be taking my business to men’s wearhouse and spreading the message to my friends and...