KAY Outlet — Local services in North Charleston

I brought in my ring in to get sized. The man working with me suggested a temporary band to see if I really want it sized. I agreed and he put one on. It was too tight so I asked him to remove it and planned to get a smaller plastic one somewhere for temporary use. He gave me the ring back all scratched so I asked him to buff it out. He was giving me attitude so now I was getting scared for my ring. He took it to the buffing wheel really roughly so I told him to just give it back to me. He ignored me saying I wanted it back three times! I looked at the manager that just stood there watching. He brought it to a magnifying machine and took a tool to it. Now I was irritated so I raised my voice to tell him to just give it back to me. The manager just stood there. Later that evening doing laundry my diamond fell out. Coincidence? Don’t think so....

I’ve been to this Kay Jewelers, at Tanger outlets in Charleston a couple tomes. The first time was to just browse for a potential Christmas gift for my significant other. I was greeted warmly and professionally. The sale associate was very helpful and courteous, knowing that I was not looking to purchase anything that day. The second time I had come in to buy something, I was greeted by Linda. She was extremely helpful in helping me find a bracelet as a Christmas gift. She was professional but yet very humorous in helping me find the perfect gift. It made the process very enjoyable and it helped me feel great about the gold bracelet I bought for my significant other. From top to bottom, the staff at Kay was nothing short of exemplary and I will absolutely be going back to find my next piece of jewelry. Stop in and see for yourself!...

My wife and I had an outstanding experience at Kay’s Jewelry Outlet thanks to Rebecca. From the moment we walked in, she greeted us with a warm smile and made us feel completely comfortable. She was incredibly knowledgeable, patient, and attentive—never rushing us, but instead taking the time to answer every question and explain the details behind each piece.

What really stood out was how natural and genuine her conversation was. She connected with my wife right away, making the whole shopping experience not only easy but truly enjoyable. Rebecca’s helpfulness and friendly personality made all the difference, and my wife left feeling excited and confident about her purchase.

If you’re visiting Kay’s, ask for Rebecca—you won’t be disappointed. She turned what could have been a simple shopping trip into a memorable and...