COACH Outlet — Local services in North Charleston

Edited: Came back to this store location having visited the Myrtle Beach location last weekend with an exceptional experience even on a busy bustling weekend day. Sadly the Chucktown experience didn’t improve by much. I walked in and was barely greeted. A minute later they were expounding their sale items and welcoming the next set of guests with a cheery greeting. I needed a gift for a weekend party and I fly out in the morning or I would have waited.

Looking around I had to wait to see which bag the Birthday Girl wanted and asked a young man who was not in the store on my last visit how much was the bag at 65% off and from across the room another associate yells the amount ( she had previously been helpful) before he could even answer.

Check out: guest in front of me was asked for their loyalty info which they didn’t have because they hadn’t shopped Coach prior. They were asked for their email to set up to get mail and specials. Nice. My checkout was brief. Have you shopped with us? What’s your phone number? Then, it’s (the payment machine)waiting for you to proceed. Talked amongst themselves throughout my transaction.

I’ll own maybe it’s just me they don’t care for. So I’ll take the hint.

If you want to be treated badly, dismissed and ignored… this is the place. I came today looking for a few items on my daughter’s list.

I had been in this store location a few months ago to purchase a few items for my birthday as was treated so well I couldn’t wait to return and shop.

Wow what a different experience today was. Scene: several patrons browsing, at least 2 associates helping folks and 2 on the floor idle. I was closest to the cashier(technically a 3rd associate) who wasn’t helping anyone at the moment, so I approached her and showed her the photo(s) of the item my daughter wanted to purchase. Mid sentence she walks away to assist with a bag that had an item with an alarm that hadn’t been deactivated. She then after taking care of that, looks around to offer help and rather dismissively says “That bag was sold out in the first 20 minutes” which I relayed to my daughter. I then said, how about…and she says “Sir, are you ready to check out?” And walks away from me. Stunned I just sat there a moment. Then one of the associates not helping anyone said “yeah some of the items went quick”. I approached her and showed her the second picture and she said “no, I don’t have that one either” and proceeded to tell me which items were still available. Which I appreciated. The 3rd associate walks up as I FaceTime my daughter and says something to me and I ignored her as I can’t understand JERK. Common courtesy isn’t hard to offer. Excuse me, can I take care of this matter is easy to say. As is: Let my associate assist you while I take this new customer. I’m sad that my experience was soo very poor today. I’m just have to go to another location in the future. If you’re shopping here in the future, I hope your shopping...

I would rarely do this because I truly love most Coach products, but the service at this store is truly terrible. As a frequent, sometimes weekly customer, I would think that I would be recognized and greeted accordingly. While I have never expected to be treated differently than others, I would expect that the store’s employees would recognize someone who has purchased over 20 bags or backpacks from that store alone! Instead, it is almost a chore to get the employees off their phones or to disengage from their conversations in order to help. Today, however, was the straw that will cost Coach a long time customer. We have long used your military discount with a son currently in the military, and have never had an issue. Today, however, your manager (Kim) chose to rudely inform us that this was NOT the stores policy (it was clearly stated on your placard that we qualified) and that this should never have been done for us in the past. Never once has ANY manager made any effort to greet us, or thank us for our business, but today she chose to rudely inform my wife of “the policy” in a way that was embarrassing and completely unnecessary. It made us feel cheap and unappreciated and could have been handled more appropriately. For a company trying to model itself as a luxury or upmarket brand, you have a lot to learn about customer loyalty and how to treat your guests. Unfortunately, you have gotten the last $350.00 you will ever get from us. I’m utterly disappointed in this store and...

🌟🌟🌟🌟🌟 Coach at Tanger Outlets – North Charleston

I’ve been a Coach fan for over three years, and my experience just got even better thanks to Destiny. She’s an exceptional sales associate who truly goes above and beyond.

From the moment I walk in, Destiny greets me like a returning friend. Most recently, she had my latest selections already pulled and waiting—no browsing necessary! She remembers the little details too: my purse choices today even matched her nail color. It’s those personal touches that show she genuinely cares and pays attention.

I always look forward to visiting the store, but Destiny makes it a highlight. Her friendly professionalism, thoughtful recommendations, and warm personality add so much to the shopping experience. I couldn’t forget her if I tried!

If you’re in North Charleston and love Coach as much as I do, ask for Destiny at the Tanger Outlets store. She’s the reason I keep coming back and why Coach remains my favorite place to shop.

Thank you, Destiny—and Coach—for consistently brightening my visits!

— A loyal customer...