Polo Ralph Lauren Factory Store — Local services in North Charleston

I was amazing and beyond with the people in the store. They all welcome me with respect and kindness. Never felt like I was unwanted in the store. The clothes room lady named Theresa was amazing at her job and took the time to help me with each and ever piece of clothing I had and help me choose the right size when she didn't have to do that as well as help other customers as well. Jasmine was also very nice and help her with me to figure out what I needed left to wear or try on. I got a lot of clothes and both of them never had a issue or got annoy when I would ask them to get me something or hold on to something and did there jobs 10/10. Very impressed with the two of them to treat there customers with such kindness is amazing The cashier I had was named Brandon and even he was too very nice even those it was 8.30pm and they close at 9, and I just gave him a bunch of clothes to have to do. He never was annoy or upset. He actually talk to me for a few mins along with Jasmine about things while they were both working on my order. One of the store manager that was a man was very kind as well but I didn't get his name, the women that was a store manager was also very nice. The man that was a store manager took the extra effort to find me a shirt that was no where to be found. I must say I was very impressed with everyone I spoke too and will always continue...

It was ok today..kinda busy as to why I guess the cash register froze when I was checking out. I l also had an item that didn't have a price on it and I told the cashier that there was no other one back there and she tried to get someone to assist her but the young lady she asked made it clear that she was busy with other customer. So after no one was assisting, I just said never mind. As I was waiting for the cash register to work, the same young lady didn't look like she was helping anyone anymore, she looked over at me still at the registered but never came to see if we found another one. So after waiting the cashier finally ask someone else at another register to check me out. So instead of 2 items I only got one. Just a potential sale...

I have always worn Ralph Lauren clothes as I loved the way they fit. But I attrmpted to return items with, we are sorry we need a receipt and tag must be on the item (lol). We all could see that it was polo and only had them less then a year. I will never purchase another other item from a Ralph Lauren as the quality has greatly gone down hill and there customer service as well. 95% of my wardrobe was Ralph Lauren. This is like loosing a friend and suggest if you don't want to lose a friend stop shopping there because the quality does suck. Good luck...