Disney Store Outlet — Local services in Ontario

Today on our drive to Disneyland we decided to stop at the Ontario Mills Shopping Mall. While there, we had an extremely scary situation: a potential active shooter situation. People started running to the back of the store where we were shopping and I had no idea what was going on until we were all in the employee stockroom and people started saying to call 9-1-1.

The Cast Members at the Disney Store were phenomenal. From the get-go they were calm, and took control of the situation. Where there could have been panic, shooting, and trampling, there was instead a calm atmosphere through the duration of the lockdown. After getting everyone in and locking the door, Cast Members periodically let everyone know where the restroom was, offered the few chairs they had to anyone that needed them, and even found some Disney paper activities to distract the children (and adults!) until they got the all clear for us to exit.

I wish I could remember every Cast Members' name, but the only one I recall seeing was Angel. Every one of them were fantastic in a high-stress situation. I tried to thank each of them individually, but: thank you Ontario Mills Cast Members, for taking care of me...

OUT-OF-SEASON & OVERPRICED MERCH! My Mom decided to stop by to purchase some Marvel merch and we were flabbergasted with the insane price increase for Mickey ears. The starting price range for Mickey ears is $40, WTH? I feel like I'm on another planet when I step into a Disney store because clearly they don't live in the same reality as the rest of the world.

Get this, it's now officially Spring and this store is still selling stuff from Halloween/Fall. To make matters worse, the items were at full price! Hey Disney, at least ensure your merchandise is in-season instead of selling irrelevant products. We spotted a clearance rack and the discount was only $5, why not just go to Walmart for your Disney fix.

Service was fine, the attendant at the front was friendly. However, the sinister marketing strategy left a bad taste...

Even tho I had no problem with finding help or them being friendly staff I was alittle upset me and my mom just want to get one thing and we had 5 mins before they close they would not let us in we try to explain we just really wanted one thing and we pointed to the item she just shock her head at us we wased two min asking her nicely please to just let us in she just stood there saying no but clearly there was a couple of customers still in there and noone paying for there iteam I work retail and know alot of people who work for Disney store like this and we are not allowed to tell please you cant come in or lock the door until it's the real closing time all and all some of the stuff was nice but it be a while till I come...