Lovisa — Local services in Ontario

I took my twin girls in to get their ears pierced for the first time and one lady did a great job making us feel welcome and assuring us that we were well informed. She said that they do both ear piercings at the same time so two employees would be piercing at the same time. When they did my first daughter, everything went great. Both piercings were aligned well and they looked perfect. But when it came time to do my second daughter, one of the girls didn’t hold the piercing device correctly, leaving my daughter in pain and piercing her ear at an angle downward. The back of the earring was coming out of the back tip of her earlobe, so the back of the earring was clearly visible from the front side. I had to remove the earring altogether and I am letting it heal and will be taking her somewhere else to get it redone. It really is a shame that you think that you are going to someone experienced, someone that has been trained correctly, considering that they pierce on anyone 6 months of age and older, and you end up with a horrible piercing on your child and feeling guilty for allowing someone with such little experience to...

Went to this store yesterday. There were two employees, One was in training at the register couldn’t take any type of payments. She told us to wait for the woman that was piercing, but the lady that had a piercings had a little line so we had to wait for her (waited 10 minutes). we decided to leave and come back once we came back. Both women were at the registers. The one in training was still not doing anything and the one that was capable was on the phone speaking to someone ( might have been management by the sound of the conversation) while she was ringing a customer out, and she seemed to be more interested in the phone call than the actual people that were there buying things. (A conversation about black jeans btw)Needless to say we waited an additional 10 minutes in line still didn’t get serviced. That was our second time. Customer service doesn’t seem to be a priority to this company and it shows. Absolutely No acknowledgment of us being in line. No I’ll be with you...

Worst experience I went to exchange 2 rings bought for me from daughter, the lady told me i had to bring all the items ( she bought 5 for 12 ) to scan them to just exchange 2 rings i suggested she can scan similar items from the store and she refused When i came back with all the items few days later she told me the receipt is past due and i can’t even exchange They are really rude and unprofessional. Will never...