HomeGoods — Local services in Palmdale

Consumers be aware... Price gouging on the spot on this Home Goods of Palmdale. What's up with some of the managers there? Was not going to write a review because I do not like to give low ratings, but customers and higher management need to be made aware that there are these two managers: a tall, white, blonde lady and a black lady in the evening, who when asked by the cashiers if price discount is ok because the item is defective or has blemishes, they actually say the price is much higher than it already is and threaten to raise it, despite there being the exact same or similar items that are priced the same or even lower.

For example, there was a decor that was priced with tag of $99.99 which read "compare at price 150.00". When the cashier kindly asked the two managers about a possible discount, this blonde, tall manager goes "oh, that actually is priced wrong, should be $175". Lol like, why? They were going to actually raise the price and kept the item to themselves for a while, but after they spoke between each other at loud and agreed the item had its defects, they let me have it for what it was priced for, and yes it did have the price sticker and argued about raising the price on it lol. Either way, I'd like to think Home Goods would have to honor the price had there been a mistake on their end, however, there were other items like this one with same price.

These two ladies from management pretty much make one aware that the price tag that reads: "compare at price" is actually a lie, they just put whatever price they feel like, and when they see demand for certain items, they just increase them on the spot. To sum it up, as representatives of the store, they are lying about prices and taking advantage of situations and people.

Often times I see items not priced at all and when I go ask and show a very similar item (to not say the exact same as tiny, minimal details vary), they over price the item I inquire about. Didn't want to think that was the case but now I proved it and just came here to warn HG loyal customers.

Last time I had written about how cashiers seemed robotic and unpleasant to greet. But this time around I want to say cashiers are actually very attentive and sweet. In the other hand, the managers for the evening are turning into...

Just recently discovered this store. It has a good selection of household items at reasonable prices, particularly, I needed open stock pans and was able to find them at competitive prices. I have also found other treasures not necessarily price competitive, but impulse buys that suited me.

One week ago, I also found a Breville Smart Oven. There were two available at this store, and like other reviews, their pricing is inconsistent and disingenuous. The two ovens were exactly the same. I even asked a sales clerk and she and another clerk both verified the items were the same and the prices should've matched. (By the way, neither clerk retagged the items so the prices would match.)

This oven is large and after making room for it on my kitchen counter, I proceeded to follow the EXACT instructions BEFORE the first use of the appliance. (Yes, I AM one of those people.) I began to use it as a toaster and found it does not toast evenly. I also baked a small cake, and it burned on one side. I repacked the oven in its original box and plastic in an attempt to return it. I was met with a gentleman at the front door that told me this item could not be returned as it's been USED. He instructed me to contact Breville customer service. After 2 days, reaching Breville has proven to be an impossible task. As I mentioned above, I read the package directions, and yes, the manual does instruct one to contact Breville first and not attempt to return the appliance to the store for (one year) warranty repairs. However, I as I'm no longer interested in this product and hassle its repair, I prefer to simply return it. I cleaned it of any crumbs and repackaged it exactly as purchased. On Page 3 the Warranty manual states; "California residents have the option of returning the Product (a) to the retailer from which it was originally purchased or (b) to another retailer that sells the same... A retail store to which a California resident returns a Product for Warranty service may refer the consumer to a Breville Authorized Servicer, replace the Product, or refund the purchase price, less the amount directly attributable to the consumer's usage of the Product"; in this case less than 3 or 4 times.

Home Goods is not honoring its legally binding California...

I was in the store with my sister today when we came across two dog strollers in the pet section. They both had a price tag of $11.99 and we both thought it’s was great since we each have a dog. As I was about to pay I hear an associate tell my sister that the price on the stroller was wrong and that it was actually $70. I then intervened and asked why she couldn’t honor it because they were both priced the same. She said that those strollers were expensive in other places, what does that matter when we come to homegoods for better prices to begin with. The associate was very rude and mean, she claimed she could only honor the price for one of us but not both of us because that is the “law”. She was really acting like the price of the stroller was coming out of her paycheck. I left the store because I was so upset. I then came back to ask if I can get the number for the district manager but she had already made another associate remove the tag to put the higher price. She didn’t provide me with the district manger’s phone number just the corporate but I’ve truly never seen such rude customer service. If the items were priced wrong, that’s not the customer’s fault and the store should be willing to honor the price for the mistake...