IHOP — Restaurant in Palmdale

I went with my family. 3 adults and 2 kids. Our server wasn't the best, and I'd say one of the worst iv ever had.

She didn't take any of our plates, barley showed up, didn't bring us refills until we asked, and even then, we had to remind her 3 to 5 times exactly what drinks we wanted and forgot items we requested for. keep in mind that we do not harass our servers. We understand their busy and try to get their attention at their best convince, we understand their busy, and we understand we aren't their only table. But the lack of attentiveness to our table was such a disappointment.

The food wasn't all that good, I ordered the chicken sandwich that had absolutely no flavor and tasted like grease, i do wsnt to highlight i orderd a hot chocolateand said No whipcream twice, even when i got my refill eveyone at the table had reminded her about the no whipcream, she even repeated it to us. but i get my drink twice with whip cream, i am a non confratatinal person, so i didn't say anything. But you'd think after being reminded countless times about the whipcream you'd remember, i didn't want any.. My mother ordered the cow boy burger, and she had no complaints. My dad ordered the biscuit gravy sandwich, and he didn't enjoy it. The kids had just panckakes and eggs. He said that gravy was gross but didn't make a fuss. Keep in mind, we didn't complain. We didn't cause a scene. We ate our food even tho we didn't enjoy it, just so our server didn't have to deal with that.

I really don't appreciate the fact that we were neglected. If she just came in and checked up on us a few times instead of us having to call her, and just taking a few cups once in a while or just remembering what we asked for instead of having to re-ask..

This was a...

everything was great with only one exception being it took overwhelmingly a long time to receive the food once ordered and there were literally only a couple of other customers than myself and one guest with me.. I did notice that no other people were working on the resturant side ,cashier,host,busboy , any other help present just on girl ,waitress so the food was super great it was served hot and everything on that part was better than possibly imagined considering the time it took to get once ordered ? and so after the great but late meal I had to ask the server where was every one she maintained a very professional and polite disposition and explained three people called in sick ,the manager and one other employee were involved in a rather serious auto accident leaving just her to manage everything except cook the food . and other than the time to get food this girl handled everything and with a great attitude ! would have rated 5 plus stars but didnt only because of the untimelyness of long wait for the food and I totslly understand why ? I gave a very sizable tip because this server did litterally everything oh and not to mention she was working a double shift!! she is a person that should be at corporate level management to not say anything negative about her situation and keeping so positive win me over as a future return...

I wish I could leave a zero!!! My fiance and I were visiting family in Palmdale and decided to eat here... Service was okay but very rushed!! The young man took several different payments at the same time and ended up charging us for not only our meal which was $45 but the table behind us which was $155!!!! A couple days later when I looked at my statement and discovered this I called and spoke to the manager named STEPHANIE she was very nice saying they saw I was double charged and they would credit me back. Well that was 14 days ago!!! Today I finally disputed it with my bank and they took care of it right away... I'm appalled at the deceit of a big company like IHOP! She clearly knew I had been charged for someone else's food but I guess she figured if they gave me my money back someone would receive $155 worth of free food!! But why should we have to pay for it??? I could see if it was $20 then I wouldn't be so upset but $155 is a lot!!!! And the table behind me had like 6 people!!! Beware of leaving your bank/credit cards with this place!!!!! This has been hell dealing with them!!! That should have been an easy fix as she clearly seen we had been charged TWICE at almost the exact same time... Shame on them!!! Now I don't trust...