Dolly's Bookstore — Local services in Park City

Is the store cool? I suppose. The selection isn’t great but what do you expect in a small shop. What’s lousy is the business ethic. Among other books, we purchased a nice coffee table book based on the cover and a looking at a few pages. Once home that evening, we sat with it and saw the binding was completely separated between the front cover and the first page. I didn’t take it back the next day bc we were skiing. So the following day I took it back and was basically accused of having torn it myself. The manager took a completely antagonistic stance saying to me “it’s been in your possession for 48 hours. I can’t know that you didn’t cause this. We preview all our books for damage when they come in.” I couldn’t believe that was her answer. Either that’s just a reflection of who she is as a person, which I guess isn’t the store’s fault (aside from giving her that position) or it’s the store’s policy and she has to take that stance. Either way, buyer beware. What’s apparently lost on her are two basic facts:

1. though the store may review all books before they go onto the shelves, people thumb through them every day until they’re sold. So claiming to have checked it out when it arrived at the store does not imply it was in good shape when it was purchased.
2. maybe I’m alone here, but I’m not in the habit of reviewing every page of every book I buy before I buy it. Not only is it not practical; I’m not really interested in having to do that. I’ve never patronized a store that made me think it was my responsibility to have to do that. And I hope I never have to again. Such a shame that just beneath the surface of this this bookstore’s cozy aesthetic is a...

I’ve always loved Dolly‘s bookstore, it’s always really neat to pick out something special and see the cats if you’re lucky. I took the four-year-old twin boys that I nanny in there today, we drove 30 minutes, hoping to see the cats, and they both wanted a book, which they chose w/ enthusiasm. But when we asked the gal near the back of the shop where the cats might be, she was dismissive, off-putting and, quite frankly, rude to the four-year-old, who was Innocently inquiring. Anyway, the man that was working the counter upfront, who said he worked there part time, and only for a few months… upon mentioning the cats to him, he told us a couple of funny stories, and was very kind to all three of us. The gal that was working in the back was too busy fumbling with her water bottle and very dismissive of a sweet little boy asking a simple question. Kids LOVE your store,...

I pre-ordered a book months in advanced which was to be signed by the author. I expected it to be delivered on release date especially since I paid $13 for fast shipping. I find out on release date that the book will not be delivered for 4 more days. I sent a complaint email. Then manager Michaela stating ‘ We're so sorry you're upset with the delivery times. But I would advise you to take this up with Simon & Schuster, the publishing house.’ This was a very ridiculous response, and borderline rude. I did not buy the book from the publisher. I bought it from this store.Take responsibility for your own failings, and YOU complain to the publisher that their response times created a problem for you. That’s not my responsibility.

Have bought from this store before, but will...