One Thousand One — Local services in Philadelphia

I work in the property management industry, and I can confidently say that 1001 is the most unprofessional operation I’ve ever encountered. I had the displeasure of living there for 12 months and the chaos began before I even moved in. If 1001 were a case study for “how not to run a building,” it would be the gold standard.

Move-In Disaster

Let’s start with the move-in, the first impression that sets the tone for any “luxury” community. The apartment I was promised was marketed as ready for a September 6th move-in. We selected September 19th, and yet, at 4:37 PM on September 18th, I was told the apartment wasn’t ready. Less than 24 hours’ notice, after booking movers, WiFi, furniture delivery, and mounting services.

Their “solution”? Silence. The property manager, Lana, didn’t follow up or offer alternatives until I called multiple times the next day. I finally received confirmation of which apartment I’d be moving into four hours into my scheduled move time. Naturally, the movers waited (and billed me extra) while the leasing team scrambled.

The “temporary” apartment they placed us in wasn’t even move-in ready. Floors dusty, walls half-painted, blinds missing. It was so incomplete that I was offered curtains at 9:48 PM. Privacy and sleep aren’t luxuries, they’re necessities.

Oh, and the loading dock and elevator that were “reserved” for our move? Blocked. Completely unprepared. It was one disorganized mess after another.

Communication: If You Can Call It That

Now, communication or rather, the complete lack thereof. Lana, the Community Manager, is a master of ignoring emails, making endless promises, and always under-delivering. It’s actually impressive how consistent she is at saying one thing and doing another.

Felicia, their Resident Relations Manager, holds a position meant to help residents, but her attitude makes you regret asking for assistance at all. The irony of her title is almost comedic.

Then there’s Kelly, the quiet one in the office. To her credit, she usually stays silent, probably because she knows saying less is safer when everything around her is a mess.

Fair Housing Concerns:

When I refused to live out of boxes until the original apartment was ready, I requested to stay in the temporary unit at the same rate as the smaller one I leased, plus a concession for their errors. They approved it, which was the bare minimum they could do.

However, as someone in this industry, I’ve heard of numerous other residents who were placed in temporary apartments under similar circumstances. Some were even offered lease breaks with no penalty an option I was never given. If true, this inconsistency raises serious Fair Housing concerns. Equal situations should receive equal solutions anything less is discriminatory and unethical.

Building Condition: Far from Luxury

Let’s talk about the “luxury” environment they brag about. The back entry by Giant called “the leasing loop” smells like dog urine every single day. The elevators smell like mop water that’s been sitting.

Appliances? The cheapest “luxury” models available. My washer/dryer barely worked all year, and my shower pipes knocked like a drum every time I turned on the water. I reported it, the maintenance supervisor acknowledged the issue and then never returned.

Move-Out: The Final Insult

When I moved out, I was charged $225 for painting (which should be part of standard turnover), plus other questionable fees. I barely furnished the place because I couldn’t stand living there, yet they billed me like I remodeled the apartment.

It’s clear 1001 is compensating for lost revenue by nickel-and-diming residents on their way out. The number of people moving out speaks volumes. I’ve even seen residents form a group chat to share their mutual frustration. Imagine living in a “luxury” building where the community bonds over collective misery.

I was ready to just move on quietly, but messing me over with my deposit was the last straw. So, enjoy the money and I’ll leave an honest review...

UPDATE: As of Monday, April 21st, all my questions have been answered. I was able to get my door locks changed after a one-on-one conversation with Lana on Friday evening. She was very receptive towards my constructive criticism regarding needing better communication. Considering I still have one final move into my permanent apartment, I shall remain cautiously optimistic and am open to slowly rebuilding my trust with One Thousand One.

Major Security Concern & Unprofessional Management – Proceed With Caution I signed a lease at One Thousand One beginning April 4, 2025. In March, I was informed by Diane that my permanent unit would be delayed due to construction. I was given two options: delay my move (with no confirmed completion date, only a vague estimate of “end of April”) or move into a temporary unit. Since I was relocating from California, I couldn’t risk being without housing, so I chose the temporary option. From the beginning, communication was extremely poor. The initial email I received about my temporary unit was clearly a copy-paste from another tenant’s—wrong unit number, incorrect rent, and even a reference to a January completion date (this was March). It took two weeks of repeated follow-ups just to get the correct unit information. I asked for a walkthrough video and eventually received one, but it only added to the confusion. On move-in day, I discovered the walkthrough video was for an entirely different unit than the one I was placed in. When I asked why, I was told, “At that time your actual temporary unit wasn’t ready, so I recorded a similar one.” No one had informed me of this, and I received no prior confirmation of the actual unit I’d be living in—this created serious confusion on move-in day and for mail/delivery setup, as I was now juggling three different unit numbers (my permanent unit, the video unit, and the actual temporary unit). That night, at around 9:30 PM, someone attempted to unlock my front door. It was the previous tenant, who still had working keys—and had no idea someone else had moved in. I had been explicitly told there were no prior tenants in this temporary unit. The previous tenant and I immediately went to the concierge, where he returned the keys he still had. We both emailed Lana Brown, the property manager, that night. Lana apologized and said someone would come by “first thing in the morning” (Saturday, 4/5) to change the lock pin. No one came until the afternoon. When I followed up again, I was told maintenance had changed the locks but that the “pins must have been similar enough” that the old keys still worked. For a building that markets itself on top-tier security, this was deeply alarming. Since then, I have followed up with Lana multiple times—by phone, email, and even text. On Thursday, she asked to speak at 4:00 PM and then never called. Around 6:00 PM, I was told she had passed the matter off to Diane, despite me clearly stating I needed to speak with Lana directly, as we were already mid-conversation. My follow-up text has gone unanswered. She’s also said several times that a “follow-up email will be sent shortly,” yet nothing has arrived. Even the previous tenant has reported similar difficulty getting a clear response. At this point, I feel I have no option but to request an in-person appointment to resolve this. But based on my experience so far, I have little faith this will be addressed adequately. I moved to One Thousand One specifically for the security and professionalism promised by a luxury building. Instead, I’ve faced uncertainty, disorganization, and a complete breakdown in communication—and, most seriously, a security breach that could have resulted in serious harm. That fact that management hasn’t treated this with urgency is disturbing. If you’re considering moving here, I urge you to ask very specific questions about security protocols, lock changes between tenants, and the responsiveness of the management team. Don't assume that luxury branding means safe or...

The organization signed me under the written expectation that the entirety of the amenities would be completed at my move in during October 2024. To the contrary, 1001 only managed to achieve the advertised standards (expected at move-in) on September 2025, nearly an entire year after their originally claimed dates...

The leasing office even held a fake pool grand opening on August 15th, 2024, which led me to sign and ultimately be deceived. As it turned out, the pool wasn't even licensed at that time...and was drained around November 2024 for over a month, as they awaited legal approval from the city of Philadelphia. Then, to make matters worse, even once they reopened it, they only heated it to a chilling 73 degrees. It was only until a "sufficient number of residents moved in" (to justify them actually heating it) this July 2025 that they began heating the pool to a "swimmable" 82 degrees. Until then, it remained entirely unusable despite numerous complaints.

For the record, before the amenities were mostly completed in September 2025, there were a total of ten (10) long delays sent via email from the leasing office staff. Never a bulk credit to the tenants for the inconvenience due. Never an apology. A preference towards silence from the leasing office...

Now, comes the many actual issues with my living quarters:

-When I moved into the unit, there was literally a mosquito problem for the first three weeks I lived there. I have no idea where they came from or how they got in, but it took chemical sprays and a decent amount of time for them to go away entirely.

-The original shower they had in my unit was built improperly, and was leaking from the basin into the hallway. Aside from them doing the quality assurance to make sure the shower was complete before move-in, nearly every shower of my neighbors experienced the same failures... Instead of being immediately willing to help, they spent around two (2) months trying to act like the shower wasn't actually leaking, despite a massive amount of visible water, before ultimately having to tear apart the wall inside my apartment to entirely rebuild the shower due to contractor failures. Not only did this force me to leave my property and travel for an entire week while they did the repair, but also left visible irreparable damage to the look of my wall as you exit the apartment due to a mediocre paint job.

-The roller blinds within the units are extremely low quality, and do not block the sun from blinding you in any capacity.

-My electric bill/meter keeps overbilling a continuous 5A phantom power draw, even when I'm out of town, that needs resolved.

-The hot tubs have gone down for maintenance around four (4) times throughout the last year, and otherwise the chemicals have been so out of balance, that it has literally caused one of my swimsuits to nearly fade to white/yellow (from brown/green) and tear/disintegrate.

-The contractors broke a window beneath my unit in November 2024. With this window broken, sound leaks from the Canopy Club and echoes into my apartment unit. This has had a super negative impact on my quality of life, because you just hear every time someone is using the grills or being loud outside. I have desperately tried to get them to replace this window, but for some reason, the 1001 team cannot order a replacement window over the course of an entire year...

I have incurred over twelve thousand (+$12,000) worth of damages to date. They rushed their product to market, lied about the expectations, and ultimately deceived my pocketbook... However, I can say that the front desk staff, security, and cleaning labor are top notch, but the same cannot be said about the leasing office or their team of contractors building the development. Unfortunately, many other tenants have had similar experiences, and they have typically shown disregard for responding to most tenants in a...