Hey folks. Unfortunately this was an unpleasant experience. Tonight was my first visit at this establishment and I WILL NOT be returning. We were greeted once we came in but everything was rushed and it was clear that the woman at the desk was impatient for some reason. Keep in mind, there were no other customers there. The massage was good, very rough but the masseuse was asking if everything was okay, which I appreciated. Everything was fine up until we were about to leave. Keep in mind, we had paid prior to our massage and were going to tip both masseuses regardless. As my friend and I are heading towards the front desk, the woman who gave me my massage has her coat on as if sheâs about to leave. Now it makes sense why they were in a rush, although they donât close til 9pm. I wish I knew the womanâs name but I do not. Sheâs standing in front of the door as if sheâs blocking us from leaving. So this puzzled me. She says to us, âcoupon doesnât cover tipâ in a harsh tone. She l was trying to say that the payment doesnât include the tip but that wasnât the proper/professional way to phrase that. This was handled professionally whatsoever. So I said I have a tip but can you give me 4 $5 bills because I had a twenty dollar bill. So as I hand her the $20 bill she says, âno, 10 and 10.â Implying that $10 goes to her and the other $10 goes to the other masseuse who massages my friend. So at this point Iâm pretty heated and frustrated because she kept my money. I even asked her, âhow are you going to force me to give both of you $10.â Because in all reality, how does she know that wasnât the last of my money and that I could afford to pay $10 to each of them. This was the first time this has happened to me. So keep in mind what to expect if you do decide to spend money at this business. They need proper customer service training ASAP because this was out of line and...
   Read moreI had the misfortune of receiving a gift card for the worst massage Iâve received from a well-intentioned loved one who was misled by high Groupon ratings.
I requested a late afternoon appointment but was told they couldnât do that and they gave me an early afternoon appointment. I was asked to confirm my phone number when I checked-in and was shown the books for the day, there was only one other person that day so it seemed like they wanted to get their appointments out of the way.
The ambiance: the smell of day old food, bleached sheets and absolute silence (no spa/background music).
The wee massage: the deepest tissue massage you can imagine, with no communication whatsoever about your preferences before. I am used to being sore the day after a massage but I was in pain and bruised within a couple of hours. I did not take into account how a good smelling environment and spa music distracts from the discomfort of deep tissue massages. I asked if they had music they could play (so I didnât have to focus on the sound of my and the masseuseâs breathing. I think the receptionist played music from the front desk computer or her phone so it wasnât much of a helpful distraction.
The masseuse was not consistent with the amount of time she spent on each side or with technique, and was very heavy handed. She did ask a few times if I was okay, but didnât really adjust when I asked for less pressure. One of her techniques involved what felt like scratching or ticking my feet. Iâm not sure which. The icing on cake: when I left I told the receptionist to put 20% tip on my card. She repeated the amount I said and did not swipe my card until I...
   Read morei wish i could give ZERO! after reading these reviews I'm even more frustrated that I wasted my money here. We booked through groupon, which I've done w other places before no problem. I was having trouble w the booking tool and ended up booking too early. I called and told them I wouldn't be able to make it at that time and asked to reschedule for an hour later (the time was available on the website) and was rudely told "see you at 12:30". We came when we were able to make it as we live well over 40 mins away, for a couples massage. The ladies there barely speak english and there is no signage or pictures hanging it literally looks like a empty building they put tables in. They stood outside the curtain the entire time we were undressing, continuously asking if we were done. Once the massage began, I noticed she was rushing the movements but i dismissed it as her style, or even that she was beginning at a fast pace to slow down. Halfway through, I could feel my back getting warm to the touch as she was creating SO much friction from massaging so quickly. They did not communicate with us at all, and I could feel the attitude in my massage. Once we were done, we attempted to walk out and the lady at the front desk called my husband back inside to tell him he "needed" to tip. This place doesn't even begin to live up to the money is costs! $160 thrown in the trash, not to mention my husband has BRUISES from how hard and fast they massaged him!!! stay FAR away...
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