Central Court Building — Local services in Phoenix

I am utterly appalled by the service I received at this court. While the employee at window 14 was an absolute godsend and deserves all the praise in the world, the experience at window 6 was completely unacceptable.

We came to apply for guardianship for our son, who is incapacitated due to autism. This is an incredibly difficult and stressful situation, and the woman at window 6 made it so much worse. She was incredibly rude and unhelpful, kicking us away from her window just because we hadn't filled out three simple lines on the paperwork. We begged her to let us finish filling it out, explaining that we had to get back to our son, who requires 24-hour care. She heartlessly refused, forcing us to take a new ticket and wait another 30 minutes. She even refused to lend us a pen; thankfully, a kind security guard came to our rescue.

After that terrible ordeal, we were finally seen by the wonderful woman at window 14. She was a true professional who actually took the time to help us. She organized our files and even made copies for us, making the whole application process smooth and painless. She is a shining example of what a government employee should be.

It's a shame that one person can ruin an entire experience. The employee at window 6 was completely lacking in compassion and customer service. People who work for the government, especially in such sensitive areas, should know better than to treat citizens with...

Tried to file some paperwork and needless to say I got zero help they did tell me to copy 1 full copy of the parenting time motion. Which is 30 pages than I came back and was told to copy 2 more. I'm ok with copying again but when I say the other person could've said something before. The new person who was helping me became rude and said he doesn't have to know that or tell you that. I mean not only was it rude but it underminds the whole situation how are we getting help if they don't even know what to do guiding us in areas which we don't even know may or may not be the right thing. And they are supposed to be the ones actually filing for you. Such a waste of intelligence for someone to explain to me their counter part can know less and get away with doing less and the citizens of phoenix are the only ones taking the hit. We struggle as it is we don't need someone underminding us nor do we appreciate being led on by people who are less qualified. We are not lawyers as you state yourselves we deserve better...

I had the worst experience here I had called to ask if I needed to bring in 3 copies of the paperwork or one because on the procedures for notice of default hearing it says step 3 serve one copy to the other party step 4 take the original to the clerk office I was confused and called to ask what I needed to do the lady was super rude and then i called her out for being rude because I was just trying to get the information I needed and she was not be helpful at all and sounded really annoyed and made me feel like I was an inconvenience for her, we ended the call and I was then called from an unknown number I pickup and it was the same lady I called before and she just said “learn how to read” and hung up. Very...