CPR Cell Phone Repair Pigeon Forge — Local services in Pigeon Forge

My son picked up my working iPod to take and get the screen repaired. The battery had died before he dropped it off. The company said that when they charged it, "it had lines going through it" and would not power on. Instead of calling to discuss, they tried to replace the screen on a iPod they SAY had a broken motherboard. Why try to fix a screen on something that won't power on? They had the iPod for two weeks and we never received a call to discuss. Only advised of the issue when we called to see if it was ready. Probably because it did work and they broke it. That's my thoughts. Then charge me $50 to pick up my damaged property? Nice. Definitely do not recommend.

Reply to owner: The iPod worked prior to being in your care. The battery may have died but that happens when it isn't charged. I have used it with the screen like it was for TWO YEARS. The battery has died multiple times within that two years and charged up and turned on for TWO YEARS. It was only taken to you so the screen could be replaced. PERIOD. If I would have known it would be broken iPod when I picked it up with a new screen I would have just kept using it as is because it still worked. Fixing the screen was his Christmas gift to me. If you receive an item and your only job is to FIX THE SCREEN, and you charge it and it is not working I highly suggest contacting the person who dropped it off BEFORE attempting to replace the screen to see if they still want the work done. It makes sense doesn't it? My son called for status on the iPod. You did not call him. But I will double check that. I'm sure you guys do great work most of the time. You have a great rating which is why I chose you but I just didn't have a 5 star experience. And "screamed" is laughable and extremely dramatic. I'm sorry if his feelings are hurt because I am upset at his work but... Screamed? ... Not even close. I've never "screamed" at a customer service person in my life. I said he can keep the thing he broke and he said "we can recycle it for you, sure" and I said yeah go ahead. 🙄

Edit 2: Your employee never contacted my son. He spoke to the man he dropped it off with and was quoted a price and TWO WEEKS LATER AFTER ZERO CONTACT, my son called to see if it was ready and was told it was not repairable and we needed to pay $50.00. If he had numerous discussions with my son i would love to see the phone...

The "owner" Dewayne Holloway is extremely rude. Had an appointment to get my daughters screen fixed through our insurance. They did not have the part, ok. He was immediately on the defensive and rude. He asked if I wanted to reschedule, I attempted to ask what was going to be done different next time to ensure I don't drive an hour for nothing but was unable to ask the question because he kept interrupting me. I asked to speak with someone else as he was clearly agitated and unable to calmly listen to a question so it could be answered and he replied "I'm the owner" and refused to get another employee for me to ask my question. As this was set up through the insurance they had all my contact information and knew the parts needed. I feel it good customer service to notify customers if you do not have the part necessary if they have scheduled an appointment prior to them arriving. He also told me I was wrong for saying I didn't want to drive an hour out of my way again for nothing. Horrible customer service, should have gotten the other employee when asked, just wanted a simple question answered, wasn't wanting to complain at all. He also stated he'd be waiting to read my negative review when I hadn't said anything about giving a review. Absolutely awful attitude. Also if you read his responses to negative reviews he comes off just as rude as he was in person. His negative Google review responses give a completely accurate depiction of his customer service. Also careful if scheduling repair service through your phone insurance as this place lists they have the parts when they actually do not, I learned this through my insurance company as they informed me I would only been able see the place to schedule repair if they list they...

(Still the same screen and was not broken as the owner replied that it was in the response below. LCD had to have broke done due to the screen replacement and I was told it WOULD be covered as there was not any damage seen upon my return the next day or by Connor when he took it apart). Quoted one price over the phone, arrive and it was $90 more in the end. Connor did a great job fixing my broken screen but by the time I got home, my LCD had gone green. Took it back the next morning to have it looked at and fixed, which was suppose to be under warranty, but when I came back for my phone an hour later, Connor didn't fix it because now the warranty wasn't going to be covered. At this point it was going to cost me another $300 for the LCD but in the meantime, I had to pay for the older LCD that was $180 just so I had a working phone. By this time I could have bought a brand new phone. Owner doesn't stand behind ANYTHING or try to make things right with his customers. Connor is the ONLY thing good about...