Soft as a Grape — Local services in Provincetown

The lady (manager) at your Provincetown, MA store tried to scam me by not returning the good (a bag) that I purchased, I had to fight for it, and educate her about your return policy.

On the receipt it clearly states purchased item can be returned and exchanged within 30 days of purchase, it must be in as-new condition, unworn, and unwashed.

I had hardly used it for an hour, it was too small for me. It was in all clean condition and when I went to them first time to request for an exchange, she said they can’t return it because I used/wore it and they had cut the tags from it. I said politely that’s okay and left the store.

After I walked back to my room, I read the receipt which had the return policy on it.

I went back to the store and asked her to read and follow the return policy. But she started gaslighting me. And psychologically attacked me in front of other customers.

“She kept saying I ‘wore’ it pointing at ‘unworn’ word on the bill, and that they cut the tags.”

I had to educate her on the difference between worn and wore. I googled the definition of worn-off in front of her and insisted where does the return policy speak about the tag and wore? She kept saying you wore it, twisting wore with worn as if I was an uneducated individual. Sad part is that I was only going to exchange the item but returned it due her ignorant and shameful attitude towards a tourist from a different race and color. She must have thought of me to not be so well read and well-traveled.

After fighting for it, she eventually returned and reimbursed me the money. Why did she it does it then if it wasn’t the policy and I wore it and cut the tags? So clearly, she was manipulating and trying to scam me. Fraud!

There clearly is a racist perspective to the incident. Humans are programmed to think about other humans who appear to be different than their race differently. It’s just the science of human psychology and human brain signaling (neuroscience) and telling us to act differently. I regretted doing purchases from your store in Provincetown. In fact, if the store was nearby where I live, I’d return other purchased items. Extremely traumatizing, shameful and ignorant...

Very happy with the manager at Soft as a Grape in Provincetown. Purchased several items this week and was overcharged because sales person did not take into account the sale prices. I called and spoke to the manager. I sent her a copy of my receipt and within 10 minutes she had looked up my account and processed a refund to the credit card I’d used. This was very good customer...

Awful awful merchandise and service!!! We got a sweatshirt for $45 and the color just caught on to other clothes just by contact. The employees were super rude and unresponsive!!

Never shop there ever 😡

Hope the supervisor responds to the complaint.

Update: The owner took this complaint seriously and will see to avoid such mistakes in the future.

I was refunded the...