GameStop — Local services in Renton

I can't begin to express how wonderful my experience was at this GameStop. To give context, I had been searching for a collectors item for a friend's birthday. I had missed the pre-order window and was sold out everywhere. I woke up at 3am release day, took the bus for an hour, and waited until the Walmart nearest to me opened. They didn't have it. Waited another hour for Target to open and took another bus ride over. They didn't have it either. At the end of my rope, I shuffled my way to this GameStop. Waiting until they opened their doors. Once inside, I asked if there were any copies of the items left, but the clerk at the store, Alberto, informed me that they had be sent very little stock (only 4 copies) and that they were all already accounted for. But upon seeing me let out a defeated sigh, our Hero Alberto informed me that another GameStop, one in Bothell, still had 2 copies up for grabs! Elated, I thanked our Hero and headed out the store, calling the Bothell GameStop to see if I could secure the order before I made the hour long bus ride there. Unfortunately, the kind clerk, Leon, answered the phone and informed me that they had just sold off the last of their stock. It saved me the trip so I was grateful, but it was hard to hide my defeated disposition. That was it then. Every store I had checked had told me that stock was either severely limited to people that had already pre-ordered, or that they didn't have any stock to begin with. Hours of searching and nothing to show for it. I guess I'll have to head home empty handed. I head back into the GameStop and let Alberto know the news. We chat a bit more briefly and lament on how hard it can be to find these collector items. But this is the point of the story where Alberto proves to be beyond the Hero we thought him to be, and shows us all why he is HIM. After telling him I guess I'll try some other stores and see if my luck holds out, he looks me dead in the eyes and says "Hey bro, one of the pre-orders we had here was mine, but you can have it. You seem like a nice guy." I was in shock. His words parted the silence in the air like Moses splitting the Red Sea. I try to stutter out the words "N-no, you don't have to do that-", but this chiseled Adonis, this abosulte Chieftain, calmy raised his hand and said it was okay. He quickly and efficiently canceled his pre-order and completed the sale for me. The entire time I felt like I was in a trance. I genuinely didnt know how to process such a kind and selfless gesture this Legend was demonstrating for my benefit when we were strangers that had just met. I asked him if there was anything I could do to make up for him doing me such a huge favor, and he calmly smiled and said to just leave a fair review for the store. What an absolute class act. I will absolutely leave a review and I hope I showed you all why I rated 5 stars. The Gamestop itself was very well kept, with sections properly organized and everything being very clean and tidy. I highly recommend buying from here if you are looking to get games at a great price. And you can't beat the customer service. Alberto has single handed improved my outlook on GameStop and I will be making sure to buy all my physical games from here just so I have a chance to thank him again. Thank you for reading and thank you once...

My only experience with this store was today 11/26/23 between 4-5 maybe. Went in to trade my PS4 battlefront bundle console and upgrade to Xbox or PS5.

First, store employee was very welcoming. Then, it got more bizarre. He said he could not take my PS4 because the it was missing the micro USB charger from the controller to console and he could only take full equipment. Cool, I said it's at home I can bring it next day. He said "have to make sure it's more than 3 feet. Can't take anything less than 3 feet". To which I said, "I don't know, it's whatever came in the box". He said if it was under 3 feet he could sell me one and discount it off the trade. Next, he said he could only take sports games from the most recent year--which can or cannot be true just first time I've heard of this at GameStop. Lastly, he started to tell me the prices of the consoles (550, 580, 500 something). I mentioned I was only looking for consoles not games and controllers. He said they don't sell consoles just bundles for the holidays and whatever I saw in store can only be online. I asked, "what if I just want to buy an Xbox or PS5?" You have to have a console. He said only bundles. I left because it sounded fishy. Called another GameStop about 2 hour later and they not only had consoles but could take my PS4 and sell me a console with no bundles. This store employee was weird. Welcoming but not sure if he didn't want to work, didn't care for the store or may be straight up just doing shady stuff in the store. Idk. Bad experience, I would likely not...

This GameStop lost my PSA order.

I dropped off 9 cards with them for PSA grading in early November 2024. PSA received and graded the cards, but after that, I heard nothing. I called the store multiple times after the cards should have arrived back, but the store manager didn’t provide any useful information—just told me to keep waiting.

Nearly four months later, in late February, I was finally contacted by GameStop corporate. They confirmed that the store was supposed to have received my cards back in December, but never did. Fortunately, corporate did compensate me for the loss.

Overall, the lack of communication and accountability at the store level was incredibly frustrating. I appreciated corporate stepping in, but I wouldn’t trust this location with something...