Spa and Nails — Local services in Richfield

I walked in asking for a gel builder, instead of acrylic, with a gel top coat. They weren't busy at all so they took me right away! As soon as I sat down they pulled out the powder and liquid for an acrylic nail -- I asked for gel so I called them out on it. They proceeded to try and pull a fast one on me telling me it was just a "different kind" of gel. I told them it most definitely wasn't gel and that I would only pay them for an acrylic nail. During the process, it hurt like HELL while they were filing down my nails. Never have I ever experienced such vigorous and violent filing. When they had finished they proceeded to tell me they sure did use a gel builder and were going to charge me for it. After arguing with the employee about it for a good 5 mins or more I just paid it so I could get out of that place. When it was time for a fill I went to my regular salon, (Turbo Nails at Ridgedale) where they do a MUCH better job, the employee asked me why I would put acrylic over his original gel nail... hmm I wonder. I will never return to Spa and Nails -- they are a complete rip off. If you're going here you might as well ask for acrylic because they don't know what a gel nail is. Turbo Nails at Ridgedale is by far a much...

I went to this new business when it opened a few years ago and I was pleasantly surprised. I went maybe 3 times and just happened to get the same person each time, and she was really great. I was very excited to have a place to go, not 5 minutes from my house.

However the story changes, I have gone maybe 4 times since then and I have TRULY not enjoyed the experience. A pedicure or a manicure should be relaxing and it was anything but that. I happened to get the two men who work there the last few times and they are awful. They pinch your toes, cut your cuticles so they bleed, when they scrub they don't just scrub your feet but your leg by accident and give you a burn, and even if you say something or they see they cut you they NEVER apologize. Neither really seem to care if they give you a good experience, all they want is a job and make some tips.

If you are thinking of going, I could suggest you hope for one of the women who work there as they are good, but if you get one of the...

Came to this spa by a personal referral. At first it was going well. Very nice welcome. sat in my chair to get the pedicure started I felt the lady was rushing. When she started to clean my cuticle I felt her get too close to my skin a few times. I remember saying whoa about three times and boom she cut me! I started to bleed. And she decided it would be a good idea to try to hide it with polish which made it burn and more painful. She said sorry a few times but it felt insincere and sorta condescending. She then started to speak to the lady next to her in their language (WHICH IS RUDE AF!) which made the situation more uncomfortable for me while they spoke they kept looking at me.. my lady wear a mask the entire time. After all that the cost of an unpleasant service came out to $75. When I asked for a discount she just laugh and said no. Also got the wrong gel color. Just disappointed after another.

I WILL NEVER EVER GO BACK AND I DO NOT RECOMMEND!!!!

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