900 13th Street - Parking Garage — Local services in Sacramento

Worst experience ever. We stayed at the hotel and was instructed to use the Ace Parking lot across the street. We drove 17 hours to see family on thanksgiving. When we came out the next morning we found out that our back window was smashed in and they went through out stuff but didn’t take anything. I have been trying to get money for my window replacement but the awful woman Sandi Burns refuses to approve my claim. She jerks saying our ticket says park at your own risk. Well we never got a ticket and there was no attendant or security. Only homeless people who live in the garage and break into to cars. Do not park in this garage. It needs to be shut down for good. It’s unsafe and management...

Bad bad bad bad. We prepaid for a 5 day park. Drop off went great, got our ticket and spot without issue. Attempted to leave at midnight- as had previously been specified when the reservation was made- and could NOT GET OUT. No one answered when we called to give reservation number. Tried to pay AGAIN at kiosk but all cards were declined. Had to call the adjoining hotel where thankfully a nice man answered and helped us get out using his card. If he hadn’t done that, we’d still be stuck in the parking garage with an infant in the back seat. Do NOT park here if you ever...

You better hope the main gate doesn't malfunction. We were stuck on the third level waiting to drive out to the exit due to the gate not working properly. They said it is against policy to hold it open and they wouldn't allow any one to exit any of the other exits because they were for permit holders instead we were trapped with all the exhaust sitting in our vehicles waiting for an hour. There was no reason for the...